The Contract Manager oversees customer relationship management, coordinates service delivery, manages stakeholder communications, and drives continuous improvement for optimal profitability.
Exciting Career Opportunity as a Contract Manager in Linde Material Handling’s National Key Accounts team.
Are you ready to take the next step in your career? Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence.
About the Role
The Linde MH UK NKA Contract Manager role is all about dynamic relationship leadership.
The contract manager is responsible for the operational delivery and customer relationship management throughout the life of the contract, working in close partnership with the respective National Key Account Manager and the National business functions.
You'll expertly mobilize cross-functional teams to deliver seamless solutions, adapting to the diverse and evolving demands of our most significant national and international accounts. This is a pivotal role in boosting customer retention, optimizing service delivery, enhancing financial outcomes, and consistently championing the customer's perspective.
Responsibilities include, but are not limited to;
• Co-ordinate customer in life service management for account portfolio
• Ownership of customer communication and stakeholder management
• Recommend innovative continuous improvement for our customer base to increase efficiencies for the customer and maximise profitability for the business through effective fleet management
The role is home based with attachment to Linde MH UK Head Office Basingstoke. Frequent business travel to Head Office, our depots, customer sites and suppliers is required; with occasional International travel.We offer:
Are you ready to take the next step in your career? Join Linde Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence.
About the Role
The Linde MH UK NKA Contract Manager role is all about dynamic relationship leadership.
The contract manager is responsible for the operational delivery and customer relationship management throughout the life of the contract, working in close partnership with the respective National Key Account Manager and the National business functions.
You'll expertly mobilize cross-functional teams to deliver seamless solutions, adapting to the diverse and evolving demands of our most significant national and international accounts. This is a pivotal role in boosting customer retention, optimizing service delivery, enhancing financial outcomes, and consistently championing the customer's perspective.
Responsibilities include, but are not limited to;
• Co-ordinate customer in life service management for account portfolio
• Ownership of customer communication and stakeholder management
• Recommend innovative continuous improvement for our customer base to increase efficiencies for the customer and maximise profitability for the business through effective fleet management
The role is home based with attachment to Linde MH UK Head Office Basingstoke. Frequent business travel to Head Office, our depots, customer sites and suppliers is required; with occasional International travel.We offer:
At Linde Material Handling, we believe in rewarding our people. Your package will include:
- Competitive salary based on experience
- Company car and comprehensive bonus scheme
- 25 days annual leave plus statutory bank holidays
- Additional holiday entitlement for long service milestones
- Company pension scheme (6% employer contribution, minimum 4% employee contribution)
- Access to discounts from major UK brands
- “Recommend a Friend” bonus scheme
- Eligibility for Employee Incentive Schemes
- Laptop and phone provided
- Relationship management experience
- Commercial and Strategic Business acumen
- Results focused
- Stakeholder management (internal and external across all levels)
- Forecasting, planning and strategy development experience
- Negotiation skills
- Product/solution knowledge
- Change management experience
- Process and supplier management experience
- Analytical reporting skills
- Strong Communication and presentation skills
- IT proficiency
- Asset management or capital equipment leasing or rental experience (preferred)
Bring your expertise, enthusiasm, and commitment to excellence, and we’ll provide the tools and support to help you succeed.
Our Commitment to Inclusion
Linde Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.
If you require adjustments during the application or interview process, please let us know.
Please note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.
Ready to join us? Apply today and take your career to the next level!
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