Continuous Improvement Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for a Continuous Improvement Lead! 

Are you a seasoned leader with a passion for enhancing processes and a genuine drive to make a difference? Our Continuous Improvement team is looking for a talented CI Lead to join us. You'll play a crucial role in a Servicing squad by executing improvement initiatives and fostering a culture of operational excellence.

Location: Austin, US

Your mission:

As a CI Lead, you'll oversee and guide team members within the Customer Support and KYC domains, aligning their activities with overarching squad goals. In this dynamic leadership role, you will be pivotal in bridging the gap between product teams and operational teams, focusing on enhancing customer experiences and facilitating cross-team collaboration. Your efforts will be central to driving impactful change and fostering growth across the continuous improvement landscape under the broader guidance of CI Senior Leads within the CI department. Through strategic initiatives and collaborative efforts, you'll play a critical role in elevating process excellence and operational efficiency, ensuring alignment with Wise's mission and values.

Key responsibilities:

• Lead your team to drive effective execution of improvement projects and initiatives.

• Collaborate with Operations leads, Product Managers, and other functions to ensure synergy in improvement efforts.

• Monitor and enhance CI operations performance within your domain.

• Champion a culture of knowledge sharing and mentor team members in key areas like process mapping and project management.

• Influence product roadmaps to integrate improvement opportunities.

• Develop frameworks to identify product or process defects and opportunities for improvement.

• Organize regular reviews of CI activities, ensuring alignment with organizational goals.

• Provide guidance and support team’s career development.

• Foster a customer-focused environment where enhancing customer experience is the priority.

Qualifications

What we’re looking for:

• A proven leader with 3+ years in leadership roles and experience running major transformation projects

• A self-starter with a track record of successful problem-solving and project execution

• Data-driven with a strategic mindset aimed at process excellence

• Excellent communicator capable of interacting across cultures and time zones

• Adaptable, flexible, and thrives in fast-paced environments

• Passionate about customer experience and cultivating this mindset within your teams

Nice to have:

• Data/analytical skills: SQL, Looker

• Lean Six Sigma certification (preferably black belt) or similar certifications

• Project management certification (PMI, Prince2 or similar)

What we offer

• Salary: 103, 000 - 126, 250 USD

• Empowering culture: Join a team that champions open dialogue, collaboration, and a relentless pursuit of excellence, fostering a supportive environment for continuous learning and innovation.

• Cross-functional collaboration: Engage with a diverse array of teams, building strategic relationships with key stakeholders across Wise, contributing to a cohesive and aligned organisational effort.

• Strategic autonomy: Enjoy the autonomy to lead strategic projects, providing innovative ideas and solutions that help shape the future direction of our continuous improvement efforts at Wise.

Additional Information

Key benefits:

• Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

• Paid annual holiday, sick days, parental leave and other leave opportunities

If you're ready to be a part of a dynamic team that bridges the gap between Product and Operations to elevate the customer journey, apply today to become our CI Lead. Let's create something extraordinary together!

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.