Consumer Outcomes Coordinator

Consumer Outcomes Coordinator

This is a great opportunity for someone to gain exposure to multiple teams across the business, working closely with the Head of Client Proposition, and play a key role in ensuring we deliver positive outcomes for our customers and distributors, through a Consumer Duty lens.

A bit about the job:

We are seeking a highly organised and detail-oriented individual to join our Client Proposition team, within Distribution. In this role, you will coordinate activities to measure and evidence customer outcomes, ensuring compliance with Consumer Duty standards. You will liaise with internal teams such as Distribution, Operations, Marketing, and Compliance to coordinate activities and actions. You will act as a point of contact for related queries and requests from across the business, prepare regular reports for the monthly Consumer Duty Forum, and produce quarterly executive and board updates. Additionally, you will gather and analyse data from customer interactions, distributor feedback, and operational processes to identify trends and areas for improvement. You will also assist in the development and enhancement of processes and monitoring, and stay informed about industry best practices and regulatory changes. 

Working closely with compliance and oversight teams, you will ensure all activities related to customer outcomes meet regulatory requirements.

Skills and experience we’re looking for:

• Previous experience in a similar role within financial services or asset management is preferred but not essential.

• Strong organizational and coordination abilities.

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and priorities effectively.

• Ability to work collaboratively in a team environment.

What you’ll get for this role:

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to [email protected].