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At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
BUSINESS UNIT DESCRIPTION
- The Technology Infrastructure and Innovation (TI&I) group spans the areas of Information Technology, Infrastructure, Transformation, Security, Enterprise Programs & Optimization. This group executes on enterprise programs, manages and enhances the technology and operational processes that run CIBC’s businesses worldwide, as well as providing specialized service and advice to our business partners.
- CIBC UK Technology is responsible for the delivery and operations of technology in support of CIBC lines of business and clients. Through a combination of in-house systems development and working with leading technology partners, the team delivers world-class solutions in order to realize business opportunities and enhance client relationships.
Overview of the function/ team.
- The Consultant, Telecommunications is responsible for assisting the design, implementation, and support of major telecommunications networks including voice, data, and market data services for a multi-platform, distributed environment.
- The individual will work closely with the UK Network/Voice/MDS team, as well as Toronto support teams & telco vendors.
- The role supports a technology strategy and capability that meets or exceeds customer requirements and is in compliance with Corporate Technology Standards. As multi-national financial services organisation we are constantly embracing the latest technologies.
- You will be a key resource within the team, helping with the implementation and lifecycle management of a business-critical infrastructure in Europe across 4 sites.
JOB PURPOSE SUMMARY
In this role the candidate will provide technical support, applying their knowledge and skills as they will be assisting in the installation and maintenance of telecommunications/networks/MDS and hardware. They should be prepared to work on multiple projects per year and as part of part of this process they can expect to develop their skills to an expert level for the systems/applications that they install and support.
The role analyses system usage and performance to determine telecommunications system requirements, interpreting complex information to recommend improvements for management consideration. The role independently resolves a variety of ambiguous challenges with organization-wide impacts on cost and efficiency, devising new methods using strong analytic and inductive thinking.
KEY RESPONSIBILITES
- Technical support of the Europe region network estate
- Assisting the support for firewall and internet monitoring technologies, ensuring that external communications for end users remains stable and secure.
• Proactively monitor and enhance the network and data centre environments by ensuring alerts generated by the system are managed and progressed
- Provide engineering support for all customers, with problem definition, troubleshooting, administering and resolution of telephony requirements on both the Cisco PBX, IPC trader turrets, Mobile Voice Recording.
- Assist colleagues in supporting and administering Market Data services. (Bloomberg/Refinitiv/EBS,ICAP)
- As part of the team, plan and implement voice and data network upgrades, including the Risk analysis, Security, business analysis, development, support and documentation of solutions.
- Integrate automated processes where relevant and appropriate
- Manage and troubleshoot Europe office Wi-Fi (Cisco Meraki).
- Manage and troubleshoot Europe office IPTV, AV and meeting rooms.
- Liaise with Change Control, Senior Management, Engineering, and 3rd party vendors to implement solutions.
- Ensure all technical documentation is maintained to an appropriate level and reflects the installed environment.
- Act as the point of escalation for out-of-hours issues.
- Undertake visits to data centre locations in order to support underlying technologies.
- Handling administrative tasks, such as regulatory reporting/audit, billing/invoicing, starters & leavers.
SKILLS AND EXPERIENCE REQUIRED
- Knowledge of IP routing (static and dynamic), DNS & DHCP.
- An understanding of network security concepts and how these can be applied to network infrastructure
- Experienced in the support of Cisco (routers/switches), ISE (802.1x), Riverbed, FortiGate, Palo Alto, Infoblox, Cisco Meraki.
- An understanding of Cisco CUCM and trading floor voice (IPC dealer boards), Mobile Device Management, Mobile Voice Recording.
- An understanding of Market Data Services i.e. Bloomberg, Refinitiv, Tradeweb, Bloomberg, ICAP, EBS.
- Demonstrable knowledge of Cloud connectivity & AI.
- Verbal and written communication skills and the ability to communicate effectively with customers of varying seniority and technical expertise.
- Ability to work effectively on multiple concurrent tasks and projects
- Work with a high degree of independence; to self-plan, prioritize and track technical tasks on large sized projects; and make effective judgments on issues needing management attention and/or action.
- CCNA / Network+
- ITIL
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Job Location
150 Cheapside, 3rd Flr,London
Employment Type
Regular
Weekly Hours
35
Skills
Analytical Thinking, Database Architecture, Database Management Systems (DBMS), Data Quality Management, Object Oriented Database, Performance Improvements, Process Automations, Technical Leadership
