Conference and Events Manager

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We’re seeking a Conference & Events Manager to join our Operations team. This role delivers the highest standards of client care through effective leadership of Events, Conference Services, Cleaning, and Maintenance Teams.

What You’ll Do:

Operations:

• To be responsible for the Operations Team and Conference Services Team in all aspects of the operation of each department
• To manage the external cleaning contract with monthly review and consistent monitoring
• To manage and drive forward the yearly, monthly and unplanned maintenance requirements throughout the venue through the central team, conference services team and external contractors
• To ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
• To constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
• To review as and when required all relevant Risk Assessments including fire, HACCP and COSHH

Personnel:

• Direct management of the Operations Team and Conference Services Team, and oversee staff rotas to ensure adequate staff levels at all times within budget
• To carry out twice-yearly appraisals with direct reports and provide training and development plans.
• To ensure that all direct reports follow HR procedures with their team
• To ensure that all team members receive adequate and statutory training to Health and Safety
• To ensure that all members of the Team complete all mandatory induction and Health and Safety training, accompanied by the relevant documentation
• To ensure that all team members of the Front of House team adhere to the company’s health and safety policy
• To develop a good working relationship with the Central team
• To ensure effective communication between all FOH departments and with the wider venue

Client Care:

• To ensure that the highest levels of customer service are achieved within all operations teams
• To constantly monitor client feedback and ensure that records are being kept up to date
• To act upon negative feedback by providing action plans for improvement
• To ensure any complaints are dealt with professionally and expediently and offer compensation where appropriate
• To meet a 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score

Financial:

• To possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
• To ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
• To control purchases order systems with operations
• To ensure correct and timely invoicing 

General:

• To be available for staff briefings and company meetings and training
• To be available for weekend and evening work on a rota basis 
• To be become familiar with the work of the other members of the venue team and other departments

What We Look For: 

Commercial & financial management:

• Assisting in the running a profitable venue to help towards the company vision

Operational management:

• Understanding and managing the Client Service and Conference Service departments and teams

Client management:

• Maintaining excellent client relations to ensure a successful venue

Leadership:

• Build and maintain an excellent team to deliver the best service

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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