Mgr, Compliance Risk Programs (Hybrid)

Job Summary

Manages the Risk Programs team and is responsible for implementing and maintaining the compliance management program framework [e.g., control exams, self-testing, issue management, third-party risk management, third-party lending and issuing relationships, flood disaster protection act (FDPA), and Compliance new and modified products / services risk (NMPSRC)] to ensure proper program management, including monitoring and reporting of compliance risks, controls, and metrics. Supports the development and implementation of a strong and effective compliance management program designed to identify, prevent, and control risk throughout the organization.

Job Duties and Responsibilities

• Directs and supervises staff in goals and objectives. Provides leadership, direction, and growth opportunities to team members and for the compliance management framework. Interviews, hires, plans, assigns, and directs work.
• Owns and manages the processes, procedures, systems / tools, training, and other controls for the compliance management program framework to include control exams, self-testing, issue management, third-party risk management, third-party lending and issuing relationships, flood disaster protection act (FDPA), and Compliance new and modified products / services risk (NMPSRC). Develops and implements strategies / methods related to the compliance management risk program framework within the organization, including oversight monitoring, reporting, and escalation. Provides compliance expertise to assist product, program, and system development. Liaises with the business units as the compliance framework expert.
• Manages data collection and reporting for the compliance management program framework. Collects and disburses framework documentation and expectations to the first line of defense and second line of defense Compliance subject matter experts. Collects data for reporting to Executive Management and Regulatory Compliance Risk Committee on the status of the compliance management program framework. Prepares material for reporting and presentation to the Executive Risk Committee, Risk Committee of the Board, other committees, internal audit, and regulatory examinations.
• Implements, maintains, and reports key risk indicators (KRI)s and key performance indicators (KPI)s for the compliance management program framework to include control exams, self-testing, issue management, third-party risk management, third-party lending and issuing relationships, flood disaster protection act (FDPA), and Compliance new and modified products / services risk (NMPSRC). This includes monitoring, reporting, and escalation of the level and direction of risks, key risks, emerging risks, and status of previously identified program risks. Adjusts risk factors and tolerance levels based on the Company and Corporate Compliance risk appetite. Collaborates with first line of defense business units and second line of defense Compliance teams to better identify and track emerging risks based on program data.
• Proactively monitors the industry and regulatory activity to identify trends, potential impact, best practices, and opportunities for ongoing improvements to the compliance management program framework. Communicates compliance risk management requirements, guidance, and industry standards to key first and second line of defense stakeholders. Partners with risk management peers to assess the impact of required changes to policy and procedure across business process groups and compliance.
• Works well with other peers in a collaborative environment, with a willingness to shift priorities and resources on risk-based needs. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, risk, and metrics specific to their role. Additionally, raises and reports known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the Company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

• Bachelor's degree Business Administration or related field

Minimum Experience:

• Ten years 10 years of experience in large financial institutions and 8 years of experience in compliance and risk management roles. Demonstrated experience with regulatory requirements, compliance framework programs, practices, and governance. Strong communication, presentation, and project management. Experience managing or providing direction to a team.

Certifications:

• Certified Regulatory Compliance Manager (CRCM) certification

Required Knowledge, Skills, & Abilities:

• Prior management of compliance management risk programs / framework.
• Ability to manage and work tactically to drive multiple, complex programs at once while providing actionable solutions.
• Ability to communicate and interact with all levels of management.
• Proficient knowledge of consumer compliance laws and regulations to include lending, deposit, credit cards, third party lending and issuing, and fair lending.
• Strong analytical and problem solving.
• Strong interpersonal, written, and oral communication skills.
• Proficiency with Excel, Word, PowerPoint, SharePoint, etc.