Compliance Manager

Compliance Manager

Location: London- hybrid 50%

Contract: Permanent

Hours: Full time- 35 hours

Purpose of the role

As the Compliance Manager you will provide proactive support to the Head of Compliance, in the formulation and implementation of the appropriate strategy to manage new initiatives to help compliantly meet the business’ goals.
You will work closely with the Directors of, Heads of and Managers of Business Development as well as directly with third party firms (Appointed Representatives (AR) and Introducer Appointed Representatives (IAR), Introducers, Partners, Third Party Administrators) to ensure all relevant staff have a clear and correct understanding of relevant regulatory rules and expectations
You will assist the ongoing maintenance and development of standards of advice, ensuring that ‘best advice’ and ‘best practice’ are adopted within direct customer functions of HUB Financial Solutions. Proactively supporting these distribution functions to examine quality throughout their operations and to help ensure they operate within a strong and positive compliance culture.
 

About Just

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key responsibilities

• Reviewing and maintaining quality compliance systems and controls for customer-facing distribution functions that are appropriate to the Company’s stated risk appetite. Specifically, to support identification, mitigate and monitor risk across customer-facing distribution functions:

• To ensure that the Just Group is compliant with regulatory requirements (with focus on FCA) in relation to its business (including third parties).

• Support the business with external partners conducting due diligence (on them and completing their requests) and maintaining quality in the advice areas upon which they entrust HUB-FS.

• To help ensure that Just Group is compliant with FCA and other regulatory requirements in relation to its dealings with Appointed Representatives and Introducer Appointed Representatives, intermediary and partner firms.

• Create a robust framework and apply and / or oversee processes to ensure appropriate controls are in place to meet the FCA rules and guidance, as applicable.

• Maintain a good working relationship with the Key Relationship areas and stakeholders to ensure they maintain a strong knowledge of relevant compliance rules and procedures to mitigate the exposure for any breaches.

• Take the lead on the development and ongoing management of customer communication regulatory sign off; regulatory compliance matters in relation to our business, ensuring alignment with regulatory requirements.

• Work in conjunction with / deputise for the Heads of Compliance as required in the conduct of their duties in relation to compliance and wider regulatory matters

• Developing, maintaining, and documenting appropriate day to day monitoring systems that facilitate the early communication of risk identification.

• Routinely produce and analyse qualitative KPIs, reporting how effectively conduct risk is managed within the distribution functions, ensuring weaknesses and themes are identified, and remedial actions requested of the Business. In particular, to investigate and analyse root cause data.

• Monitoring remedial action resulting from the identification of conduct risk to ensure they are completed by relevant owner.

• Provide consultancy support and technical expertise on FCA regulatory issues and corporate developments to assist the Business in achieving its objectives and to ensure compliance with current legislation and best practice.

• To participate in the collation of MI detailing the Company’s performance against the Consumer Principle and the four outcomes under the Consumer Duty.

What we're looking for:

• Financial Services QCF level 3 qualification (or equivalent) is essential

• Progression towards QCF level 4 Financial Services qualification is desirable

•  Compliance record in financial services, ideally in the retail insurance market and experience of Consumer Duty principles.

• Extensive experience in a relevant financial services role is essential.

• Experience of dealing with regulatory frameworks, their mechanics and implications is essential. 

• Experience in successfully managing relationships with customer-oriented firms.

• Experience of the investment platform/asset management industry preferred

• Experience of conduct risk regime.

• Proven ability to assimilate, comprehend and present information verbally and in writing.

• Knowledge of Financial Conduct Authority regulations and compliance framework, as it relates to retail firms. 

• Knowledge of the complexities of the retirement market, in particular Retirement Income, Equity Release, Care Funding, Defined Benefit, Decumulation, Income Drawdown and Annuities

• Experience of financial promotions and approval in line with relevant rules and guidance.

• Detailed knowledge of Financial Conduct Authority regulations and compliance framework.

• High level of customer orientation and excellent communication skills both verbal and written.

• Ability to implement robust processes and procedures to satisfy regulatory requirements.

• High level of IT literacy, including Microsoft Office packages, in particular, Excel.

Our behaviours

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What’s in it for you

• A competitive salary, pension scheme and life assurance
• 25 days annual leave plus an additional day on us for your birthday
• Private medical cover and income protection, just in case
• A generous and highly achievable bonus scheme
• Opportunities to progress your career in-role and within the company
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
• A variety of employee funded benefits available via our online benefits portal
• Plus, several additional purchase options available for you and your loved ones

Explore our full range of benefits on our dedicated benefits page.

Belonging at Just

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Application details

Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.  

Be Bold. Be Brilliant. Be Just