The Compliance Consultant delivers compliance solutions, conducts audits, provides technical guidance on environmental regulations, manages member accounts, and promotes Valpak's services while ensuring high customer satisfaction.
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.
Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
The Compliance Consultant is key to the delivery of Valpak’s core business, compliance solutions. This is an exciting role requiring market awareness, the ability to learn quickly and to keep calm under pressure.
The Compliance Consultant is a cross between field based and home based work, where you will act as an ambassador for the company, providing outstanding customer service. You will also demonstrate exceptional knowledge of Extended Producer and Producer Responsibility Regulations (EPR, Packaging, WEEE and Batteries) and provide technical assistance to other departments within Valpak. You will be able to talk about other regulations and become familiar with other regulatory changes/consultations as they arise. The Compliance Consultant will play a vital audit role in the completion of the data monitoring plan and be responsible for managing individual accounts.
The Compliance Consultant is a cross between field based and home based work, where you will act as an ambassador for the company, providing outstanding customer service. You will also demonstrate exceptional knowledge of Extended Producer and Producer Responsibility Regulations (EPR, Packaging, WEEE and Batteries) and provide technical assistance to other departments within Valpak. You will be able to talk about other regulations and become familiar with other regulatory changes/consultations as they arise. The Compliance Consultant will play a vital audit role in the completion of the data monitoring plan and be responsible for managing individual accounts.
Key accountabilities
Conduct member audits and other types of audits as required
- Identify and deliver member and supplier audits in line with the data monitoring plan
- Plan own audit schedule with an efficient and professional approach, maximising time and resources
- Ensure all data submitted to Valpak by its members meets the required standard of accuracy, advising members appropriately
- Provide support to the Audit Manager in the delivery of the data monitoring plan
- Complete audits both in person at sites and over Teams
Understanding of Packaging, WEEE and Batteries regulations
- Be a Regulatory expert, providing technical guidance to members and support to other departments within Valpak
- Understanding of VDI systems and data gathering. Rules checking of VDI EPIC forms
- Support members with the transition to EPR
- Develop a detailed knowledge of the data submission process
- Participate in all data submission rounds
Account Management
- Manage a portfolio of member accounts ensuring an appropriate level of service is delivered
- Perform a vital role in the retention and also recruitment of compliance scheme members
- Actively participate in member training including presenting at events
Customer Service and Team Support
- Provide excellent service and work with customer to understand their business needs, and any ways in which we can help them
- Develop a rapport with other departments within the business especially VDI, to ensure outstanding member service is delivered at all times
- Be seen as an escalation point for Environmental Compliance Advisors, and take responsibility for difficult member situations and technical queries
- Work with the wider auditor team, SAMs and Policy to build and integrate knowledge across compliance
- Support with testing of systems as and when required
Promote Valpak’s service offering
- Be fully aware of and actively promote Valpak’s service offering
- Identify and source leads during customer facing situations
General administrative duties
- Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems
Key areas
- Strong communication and negotiation skills
- Polite and professional at all times
- Positive, proactive, enthusiastic and approachable
- Excellent interpersonal skills
- Flexibility and adaptability
- Ensure an excellent level of customer service and accuracy in the delivery of Valpak’s monitoring plan
What we need from you
Experience, skills
- Ability to pick up, retain and deliver technical and regulatory information
- Customer focused with drive to provide the highest level of customer satisfaction
- Ability to demonstrate a broad knowledge of the business and industry
- Exceptional organisational skills with the ability to prioritise own workload
- Attention to detail and a professional, proactive work ethic
- Good numeracy skills
- Strong communication and confident presentation skills
- Flexibility and adaptability to working practice
- The drive to learn and develop in an ever-changing company
- Excellent team player
- Knowledge of Microsoft Office applications, in particular Excel
- An interest or experience in environmental issues
- Valid drivers’ licence and confident driver
- Ability to stay away from home from time to time
- Understanding of EPIC processes (desirable)
Qualifications
- Educated to Degree level or equivalent (or industry experience will be considered)
What we offer
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) - up to 10% bonus
- Car Allowance or company car scheme
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives
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