Community Support Internship

ROLE:  Community Support Internship
Application deadline 30th June 2025

We are looking for an intern to join us for 3 months (July - September) to support our Community Support team.

We are a diverse team, and strongly encourage applications from all genders, men, women and non-binary people.

Code First Girls offers family-friendly, flexible working arrangements. With an office on Old Street, we offer hybrid working with one day in the office a week, or as required for the role.

ABOUT THE COMPANY

Code First Girls is on a mission to close the gender gap in the tech industry by providing employment through free education. We’ve already helped more than 200,000 women learn to code and by working with companies globally, we’re boosting employability, diversity and social mobility, transforming local economies and communities. But we want to go further – our aim is to provide one million opportunities for women to learn to code and participate in the industry in the next five years, becoming the world’s first EdTech unicorn dedicated to women.

ABOUT YOU & THE ROLE
As a Community Support Intern, you’ll play a key role in ensuring that our learners and wider community feel supported through their applications to our programmes and  while on our courses. You'll be the first port of call for support, helping us maintain a safe, responsive, and inclusive environment.

You’ll be someone who loves helping others, enjoys solving problems, and pays close attention to detail. Whether you're answering support tickets, updating resources, or improving our internal processes, you’ll bring a proactive attitude and a genuine desire to make things better for our community.

You don’t need to know everything already — we’re here to support your growth. If you’re organised, a great communicator, and excited by our mission to close the gender gap in tech, we’d love to hear from you.

Key skills:

• Passionate about helping our community
• Clear communicator
• Proactive - answering queries requires being proactive in finding the answers
• Customer/community focused
• Excellent written communication
• Attention to detail
• Collaborative working style
  

SOME THINGS YOU’LL BE WORKING ON

• Support & Ticket Management:
  • Manage incoming tickets, particularly from support/programmes inboxes in line with set Service Level Agreements (SLAs).
  • Address safeguarding-related queries/escalations.
• Help Centre & Documentation:
  • Regularly update and maintain Help Centre articles and internal documentation.
• Process Improvement:
  • Work alongside the team to review and refine internal processes.
• Stakeholder Engagement:
  • (From Month 2 onwards) Potential to attend strategic squad meetings and report key updates back to your manager.

Why Join Us? At Code First Girls, you will lead impactful initiatives that empower women in technology. Join a passionate team committed to making a difference, and play a crucial role in shaping the future of our organisation and the industry at large.

BENEFITS:

• Annual leave: 20 days (+ 8 bank holiday days) pro-rata’d. (5 days over the 3 month internship).
• Flexible working: Our working hours are 9.30am - 5.30pm Opportunity to work from abroad.
• 6% matched pension: CFG will match your pension contribution up to 6%.
• Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
  

Inclusivity & Equal Opportunities
We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.