WHO WE ARE 🌍
Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.
Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners.
With 250+ teammates across three global offices — Barcelona, Yerevan, and Austin — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.
No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster.
WHO WE'RE LOOKING FOR 🌟
Is bringing people together, creating experiences that inspire, and building communities that thrive your thing?
We’re looking for an experienced, creative, and community-driven professional to join our Scaled CX team as a Community Programs and Events Manager. In this role you’ll focus on cultivating and engaging our vibrant user community through strategic programs and impactful events.
Reporting to the Head of Scaled CX, you’ll collaborate closely with the Community and Events Team to create moments that matter, turning users into passionate Manychat advocates.
WHAT YOU’LL DO 🚀
- Develop and execute strategies for strategic community programs, fostering active and engaged communities.
- Create the Community Events Playbook and manage and scale the existing programs.
- Drive community collaborations that amplify Manychat’s user ecosystem and strengthen connections.
- Collaborate with cross-functional teams to align community programs with broader company goals and provide insights from the community.
- Measure program performance and leverage data to optimize engagement and impact.
TO BE SUCCESSFUL IN THIS ROLE 💥
You’ll need:
Experience
- Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience).
- 5+ years of experience in community & event management, customer experience, or program management, preferably within SaaS or product-led growth (PLG) environments.
- Proven track record of building and scaling community programs and events that deliver measurable results.
Skills
- Fluency in English with exceptional written and verbal communication skills; fluency in Spanish and/or Portuguese is a plus.
- Strong project management skills, with the ability to juggle multiple initiatives in a fast-paced environment.
- Strong data analysis skills to measure program effectiveness and optimize strategy.
- A collaborative mindset with the ability to align cross-functional teams toward shared goals.
- Creativity and innovation in problem-solving, with a passion for fostering vibrant and engaged communities.
WHAT WE OFFER 🤗
Here’s how we care about your growth, well-being, and comfort:
- Professional development budget for relevant conference tickets, training programs, or courses.
- Flexible benefits plan to choose the perks that fit your needs.
- Comprehensive health insurance.
