Commercial Training Systems and Operations Specialist

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living!

The Global Commercial Training + Education (GCT+E) team is responsible for training and certifying our commercial teams on the safe and effective use of our products and enabling the best commercial skills to serve our customers in a competitive and challenging sales environment. Global Training Operations is a valuable and strategic arm of the GCT+E team, with the primary responsibility of standardising global training activities for approximately 7,000 commercial sales reps and managers, and measuring our function's efficiency and impact on the business. This role plays a pivotal part in supporting GCT+E's vision to be a world-class training and learning organisation, ensuring commercial operational excellence and alignment with outstanding service levels across the globe.

What will you be doing?

• Supporting our global sales function and medical education teams by owning troubleshooting and providing administrative functions and local customisations of our digital learning platforms (Allego, Saba Cloud, Power BI)
• Using your data cleansing, manipulation and visualisation skills to ensure our dashboards are reliable, accurate and impactful.
• Finding opportunities for commercial training process improvements and implement automation solutions using tools like Power Automate.
• Supporting the coordination of global training projects, ensuring alignment with established timelines and deliverables.
• Delivering monthly training scorecards and share observations, insights, actions, and progress on key issues to advise decision-making.

What will you need to be successful?

• Degree qualified (or equivalent experience)
• 3–5 years of experience managing learning platforms or HRIS systems, preferably with a global user base.
• Strong collaboration and communication skills, with experience working across global teams.
• Advanced analytical skills, including data validation, manipulation, and dashboard/report creation using Microsoft Excel and Power BI.
• Experience with automation tools (e.g., Power Automate) is highly desirable.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Your Future: Generous sales incentive plans and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.
• Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts. Field based sales roles are provided with a company car or car allowance.

Applications:

If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.

We value the diversity of our people and welcome applications from everyone.

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