Commercial Operations Manager

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

As a Commercial Operations Lead you will be responsible for supporting and optimising the efficient and effective operation of the industry vertical within the company (Insurance and Healthcare industries verticals). This role involves creating, maintaining and optimising operational processes both within and feeding into the Industry portfolios.

Acting as both the glue to ensure alignment and consistency whilst also seeking improvements and efficiencies in how we operate, this person’s role and responsibilities will free up and better enable their client-facing colleagues to drive the business forward through growth. 

Responsibilities will include owning general operational activity such as arranging internal event logistics, creating and managing a commercial calendar, travel coordination, and team engagement and social initiatives. People Management is not part of the responsibilities of the role, but there is potential for this to change in the future if scale demands it.

But at the heart of this role will be owning, coordinating, driving and improving the Industry Framework, which is an asset detailing all the activities required to run, evolve and improve the industry’s operational and consequently business performance. 

Qualifications

• Degree qualified in Business Administration, Operations Management, or related field or related experience. 

• Experience in operations management, preferably within a commercial or industry-specific context. 

• Experience working with senior leadership teams and managing complex logistics. 

• Preferably experience of working within an IT services environment. 

• Strong organisational and project management skills. 

• Ability to coordinate and manage multiple priorities simultaneously. 

• Excellent communication and interpersonal skills. 

• Experience with knowledge management tools (e.g., Confluence) and project tracking tools (e.g., Trello, Teams). 

• Proven ability to lead and manage cross-functional teams and initiatives. 

• A proactive, problem-solving mindset with attention to detail. 

• Demonstrated ability to foster a collaborative and inclusive team environment.

• Ability to capture and present information in a professional, consumable way. 

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Our diversity makes us stronger - it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us, regardless of background, identity, or personal characteristics, feels valued, respected, and free from discrimination. As an equal opportunity employer, we welcome applications from all individuals and base hiring decisions on merit, skills, qualifications, and potential.