Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on...
Job DescriptionWe are seeking a commercially astute Commercial Growth Manager with a track record of driving revenue and scaling consumer service portfolios to join our Commercial Development team - the heart of our growth engine. You'll be a data-led decision-maker who excels at translating complex trading metrics into actionable growth strategies and tangible financial results.
We deliver progress. What you’ll do and how you will make an impact...
As a subject matter expert on channel performance, you will drive the strategic growth of our utilities product portfolios. Your responsibilities include:
- Customer Retention Strategy: Developing and managing customer retention programmes across our multi-service proposition
- Strategy & Forecasting: Leading the delivery of quarterly forecasts and developing robust growth strategies to achieve business targets.
- Performance Analysis: Producing deep-dive reporting and dashboards (using SQL and Looker) to identify areas of concern, opportunity, and success.
- Commercial Enablement: Building business cases for commercially-led decisions and negotiating external partner contracts and commercial terms.
- Data Governance: Owning the selection, extraction, and compliance of data for outbound dialling.
- Process Improvement: Identifying barriers to trading performance and collaborating with stakeholders to streamline complex processes
We work together. Your team and the people you will work with...
You will join our Commercial Growth function, reporting directly to the Commercial Development Director. This is a highly collaborative role where you will act as a bridge between multiple departments. You’ll work closely with Operations, Product, Marketing, Finance, and Data teams to ensure priorities are aligned and complex initiatives are delivered. You will also lead cross-functional working groups and manage relationships with external partners to drive and govern key business changes.
QualificationsWe put people first. It’s all about you...
To be successful in this role, you will bring:
- Significant experience as a Commercial or Trading Manager within a consumer services business.
- Proven experience of managing and developing customer retention programmes in a subscription-led business.
- Deep data proficiency, with the ability to link quantity and quality inputs to produce actionable insights and recommendations.
- Expertise in analytical data tools including Excel, Looker, Big Query, and Data Studio with experience in statistical commercial modelling.
- A comprehensive understanding of Trading KPIs and the intricate relationship they have with the wider business.
- Knowledge of contact centre operations and digital environments; experience with Network marketing would be highly beneficial
- Proven experience in the end-to-end management and implementation of cross-functional workstreams.
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Claire Fennell will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
