Commercial Director - Operations

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

Commercial Director, Hospitality (Accommodation) – Operations

Access Group’s Accommodation division is home to a scalable cloud-based business management suite featuring 20+ integrated software solutions designed specifically for hotels, resorts and other accommodation players.

We are looking for a Commercial Leader to lead the Operations business globally across Property Management System, Payments and Conference and Banqueting.

You will be responsible for determining the overall proposition and product vision globally leading a cross functional squad to delivery against this strategy to grow revenues and drive contribution.

Key Responsibilities:

Leadership:

• Lead and inspire a high-performing cross functional team

• Determine the commercial product roadmaps & catalyse the broader commercial teams to adopt AI into their product thinking

Strategy:

• Set out the divisional strategy for Accommodation, including:

  • budgeting,

  • objective setting,

  • product roadmap

  • own and drive the GTM processes & support and drive the commercial teams

  • define the AI product strategy

Go-To-Market Strategy (GTM):

Through your commercial squad that consists of sales, marketing, proposition, product mgt, engineering and CS teams

• Plan GTM for new product and proposition launches

• Develop and agree the propositions

• Coordinate the execution of the GTM plans

To be successful in this role, you will need:

• Broad experience across product management, sales, marketing and customer success

• Proven track record product innovation delivery and commercialisation

• Ideally strong knowledge of the Hospitality SaaS market, trends, best practices, and technologies particularly around AI

• Experience in leading and managing cross-functional teams in an agile environment.

• Excellent communication, presentation, and stakeholder management skills.

• Ability to thrive in a matrix structure – this role will report into the Global Accommodation Division General Manager and Regional leader for HOS in North America

• Ability to think strategically and creatively, and to translate product vision into actionable plans and deliverables.

• Experience in using data and analytics tools to measure and optimize sales, marketing and CS performance

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.