Commercial Capabilities Manager

Title:

Commercial Capabilities Manager

Company:

Ipsen Ltd

 

About Ipsen:

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

 Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description:

Location: London, Paddington (Hybrid, 60% on site)
Division: Business & Customer Excellence

About the Role

Ipsen is seeking a Commercial Capabilities Manager to play a critical role in optimizing the performance of our sales organization. This position drives capability-building initiatives and governance, ensuring delivery of product knowledge projects and advanced selling skills programs. Through close collaboration with the Global Learning & Development team, you will enable our sales teams to enhance customer engagement and achieve superior commercial outcomes.

Key Responsibilities

• Design and implement a field coaching program targeting sales leaders’ development needs.
• Oversee training governance for Ipsen UK & Ireland, ensuring compliance with global and local policies.
• Engage and align with key commercial stakeholders to secure sponsorship and shared ownership of training initiatives.
• Lead core training projects, including:
  • Gamified product knowledge quizzes
  • Annual product knowledge validations
  • Selling skills development aligned with the customer engagement model
  • Key account management skills and processes
• Manage onboarding training for commercial field roles in collaboration with Medical and Marketing experts.

What We’re Looking For

• Proven experience in sales force capability building, ideally within the pharmaceutical industry.
• Previous sales management experience in pharmaceutical sales.
• Strong project management skills and ability to lead cross-functional initiatives.
• Expertise in designing and delivering training programs for commercial/sales teams.
• Understanding of field coaching methodologies, customer engagement strategies, and compliance requirements.
• Ability to manage and optimize learning management systems (e.g., Cornerstone / iLearn).

Behavioural Competencies

• Interpersonal Savvy: Relates openly and comfortably with diverse groups.
• Influences: Gains support and commitment through compelling arguments.
• Instils Trust: Demonstrates honesty, integrity, and transparency.
• Communicates Effectively: Builds clear, structured messages and uses storytelling.
• Excellence in Execution: Plans and aligns effectively to deliver impact.
• Ensures Accountability: Takes ownership and follows through on commitments.

Essential Qualifications

• Bachelor’s degree or equivalent (preferably in life sciences or similar).
• Fluent in English.
• Hybrid working model in line with Ipsen policy.

Join Ipsen and help us create real impact every day for patients and society.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.