Commercial Assistant
Location: Hammersmith & Fulham
Contract Type: Full-Time, Permanent
Salary: £ 29,856.80 per annum
Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies
About Mears Group
Mears Group is one of the UK’s leading providers of housing and care services. From humble beginnings as a small maintenance contractor with a single van, we’ve grown into a national company delivering essential services that make a positive difference in communities across the country.
About the Role
We’re looking for a Commercial Assistant to join our team in our West Kensington Office. With occasional travel to our client’s office in Hammersmith You’ll play a key role in supporting day-to-day administrative functions across our operations, ensuring all processes run smoothly and in line with company procedures.
This role involves working closely with colleagues, clients, and service users to deliver accurate, timely and professional support. You’ll be responsible Commercial activities to Housing properties, delivering best in class commercial acumen, customer service and satisfying all safety, quality and cost control standards.
Role Responsibilities:
- Ensuring accuracy of work order pricing by the review and quality checking of work orders, including sub-contractor data submissions, enabling the progression of completed jobs to invoicing stage so cash collection targets can be maximised and unbilled work minimised.
- Liaison with sub-contractors to resolve any queries or disputes with completion and report any discrepancies or trends in pricing to General Manager to ensure codes claimed are correct, within the job specification and that all costs can be recovered and will not cause any issue or delay to payment.
- Running pay notices for sub-contractors
- Provide coding advice to Planning Team when required to ensure jobs are raised or varied correctly.
- Work with the client to deal with sub-contractor variations
- Work with team members to ensure a commercially competent service is delivered to service users and client and in support of the attainment and maintenance of high levels of satisfaction with performance delivery according to agreed
- standard operating / contractual procedures and targets.
- Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety
- requirements, and keep all supplied company assets in a good condition in line with the company policies.
- Provide assistance with any other tasks that may arise commercially.
- Attend informal and formal company & client meetings and training sessions as required.
Role Criteria
- Experience in a commercial environment
- Proven ability to manage administrative processes accurately and efficiently
- Comfortable working to deadlines in a busy office setting
- Strong time management, planning, and organisational skills
- Confident using computerised systems and Microsoft Office applications
- Excellent written, verbal, and interpersonal communication skills
- Strong customer service ethos with a professional approach to all interactions
- Ability to liaise effectively with service users, colleagues, and external stakeholders
- Willingness to attend meetings and training sessions as required
- Commitment to maintaining high standards of health & safety and company procedures
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – a company-wide celebration of your hard work
- Volunteering leave to support community initiatives
- Mears Rewards – discounts on groceries, holidays, eye tests, and more
- Family-friendly policies and support
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
