Cloud Support Intern

TITLE: Cloud Support Intern

DEPARTMENT: GSS Business Applications and Governance

REPORTING TO: VP, GSS Business Applications & Governance

OFFICE LOCATION: Madrid

ROLE TYPE: Internship, Hybrid 

DURATION: June 2nd, 2025, until July 31st, 2025

Overview of the Global Internship Program: 

Our 2025 Global Summer Internship Program is designed to provide students and recent graduates with hands-on experience in their field of study, offering professional growth, mentorship, and valuable networking opportunities. 

• Professional Growth: You will gain hands-on experience in your field of study, which will be invaluable for your professional development. 

• Mentorship: You will have the opportunity to learn from experienced professionals, gaining insights and guidance that will benefit your career. 

• Networking: Being part of our organization will allow you to build a network of contacts within the industry, aiding your future career prospects. 

• Skill Development: You will enhance both technical and interpersonal skills through targeted training sessions. 

What does the internship program entail? 

You will participate in a variety of programs including but not limited to wellness initiatives, team-building activities, networking events, and Diversity, Equity & Inclusion (DE&I) initiatives. These experiences will help you develop both personally and professionally.

As a GSS Intern, you’ll spend the summer with our GSS team, working with dedicated and experienced colleagues to find solutions for clients. You’ll become a member of a specific group, working on real assignments and making a genuine impact on our business. You may:   

•    Perform administrative duties and provide support (as directed) for the following strategic projects and key departmental initiatives: 
o    Implementation of new Service Cloud (ITSM). 
o    Improving process and automation for GSS internal monitoring.  
o    Working with cross-functional groups on source data clean-up initiatives. 

•    Continual Service Improvement & General Admin
o    Assisting with internal business and customer performance metrics (access and training on the current ITSM, Portal, and Business Objects tools/applications required). 
o    Assisting with compiling and updating GSS Partner Interlock Agreements.
o    General Housekeeping - identifying gaps in existing processes and suggesting improvements (GSOC SharePoint clean up, updating Process documentation, etc…).  

How You Will Make an Impact:  

• Show Your Enthusiasm: Your motivation and eagerness to learn will bring positive energy to our team. 

• Take Initiative: Don’t be afraid to propose new ideas and solutions. Your fresh perspective can make a real difference. 

• Collaborate Actively: Work closely with your teammates, sharing insights and supporting each other to achieve common goals. 

• Be Proactive: Ask questions and seek opportunities to take on new tasks and challenges. 

• Demonstrate Commitment: Show your dedication to the projects you work on, contributing your best effort. 

• Enhance Team Dynamics: Your positive attitude and willingness to help will foster a collaborative and supportive work environment. 

• Learn and Grow: Take advantage of every learning opportunity to develop your skills and knowledge. 

• Adapt and Innovate: Be open to new ways of working and embrace changes that can lead to improvements. 

Essential Skills and Experience to be Successful in the Role: 

•    Recent graduate or be in your last year of a bachelor’s degree or master’s degree in information technology, computer science, or a related field
•    Excellent English language skills 
•    Strong communication and teamwork skills are essential
•    Strong analytical thinking and problem-solving abilities, with a focus on detail
•    Comfortable navigating through ambiguous and ever-changing situations
•    Excellent numerical skills and ability to distinguish between reliable and unreliable data
•    Computer proficiency in Microsoft Office applications 
•    Good attention to detail

Curious about what we offer? 

• 9 weeks full-time paid internship filled with exciting events and initiatives 

• Access to LinkedIn Learning 

• Access to IPC University 

• Opportunities to improve your technical and soft skills through integrated training and development workshops. 

• Invaluable exposure to leadership and the corporate environment. 

• Build lasting connections through networking and relationship-building opportunities. 

• Connect with your peers and enjoy exciting social events. 

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some individuals may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.  

Your precise work schedule will be determined by you, your Line Manager and HR before commencement of your internship program with IPC.  

IPC’s Work Culture: 

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.  

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.  

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.