The Customer Success Architect role provides the solutions architecture for customers who utilise the Cloud Centre of Excellence (CoE), a hub for transforming their technical environments using cloud native technologies and tooling and advancing their cloud strategy.
Your role in the team...
- Design and Architect Cloud Solutions:
Architect innovative and scalable cloud solutions for customers, leveraging Microsoft Azure technology stacks. Tailor solutions to meet business requirements, ensuring alignment with best practices and modern cloud standards. - Review and Optimize Customer Architectures:
Conduct in-depth reviews of customer cloud architectures, identifying areas for optimization, security improvements, cost-efficiency, and performance enhancements. Provide actionable recommendations to evolve their cloud environment. - Provide Expert Technology Guidance:
Advise customers on emerging cloud technologies and Azure-native services, helping them stay ahead of industry trends while aligning with their long-term goals. Guide their technology roadmap to ensure future-proofing and innovation. - Lead Customer Cloud CoE Backlog:
Serve as the technical lead for the customer’s Cloud Center of Excellence (CoE), driving backlog prioritization and ensuring the team focuses on high-impact items to modernize their Azure platform. - Backlog Management and Task Creation:
Actively manage and create user stories, backlog items, and tasks in Azure DevOps, aligning them with customer requirements and project goals. Maintain a structured and organized backlog to ensure smooth execution within Agile sprints. - Architectural and Engineering Collaboration:
Provide hands-on architectural and solution support to CoE engineers responsible for deploying and configuring cloud solutions. Collaborate closely to ensure successful implementation, troubleshooting, and optimization of the designed architecture. - Lead Agile Sprint Planning with Customers:
Facilitate sprint planning sessions with customers, ensuring alignment on their Cloud CoE backlog. Drive discussions on upcoming features, prioritize tasks, and define clear objectives for each sprint. - Participate in Agile Ceremonies:
Engage in internal Cloud CoE Agile ceremonies, including daily stand-ups, retrospectives, and sprint reviews. Contribute to continuous improvement of the team's agile practices, providing insights from both technical and process perspectives.
What we'll need from you...
- Azure Solution Architecture Expertise:
Proven experience working in Azure environments, with deep expertise in architecting complex cloud solutions, leveraging IaaS, PaaS, and SaaS services within the Azure ecosystem. - Cloud-Native Platforms:
Strong experience in utilizing cloud-native platform-as-a-service (PaaS) offerings such as Azure App Services, Azure Functions, Logic Apps, and Azure Kubernetes Service (AKS) to design modern applications. - Cloud Migration & Transformation:
Expertise in leading cloud migration projects and formulating cloud transformation strategies, including assessing on-premise workloads and executing seamless migrations to Azure. - Agile Methodology Experience:
In-depth experience with Agile methodologies, including managing backlogs, facilitating sprint planning, and participating in agile ceremonies such as stand-ups and retrospectives. - Industry Awareness:
A keen understanding of recent technology industry shifts, cloud adoption trends, and emerging innovations in the Azure ecosystem. Ability to translate this awareness into actionable insights for customers. - Microsoft Cloud Adoption Framework (CAF) & Well-Architected Frameworks (WAF):
Ideally, experience working with Microsoft's CAF and Well-Architected Frameworks to align customers' cloud environments with best practices for governance, security, and performance. - Security Clearances (Preferred):
Possession of or ability to obtain NPPV3 and SC Clearance, enabling you to work on sensitive and classified projects within regulated industries or government sectors.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Top Skills
What We Do
We are ANS. We’re a strong team of straight-talking tech and business experts. Our mission is to make digital transformation accessible to all.
We make enterprise-grade technology, knowledge and processes accessible and affordable for all companies, large or small, no matter the size of their budget. We hack the tech adoption curve, bringing technology usually reserved for large corporates first, to small and medium organisations too. We’re on a mission to help companies Think Bigger.
We’re trusted by our customers because we help them achieve their goals. Be it a digital transformation project for a 2000-person government body or helping a 10-person labels maker take their business online.
Our people are the lifeblood of our business. They dream up solutions that have never been delivered before. They dare to tackle problems no one else can. Every day they wake up and challenge the status quo. It’s no wonder we’ve been hailed the mavericks of the tech industry.
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