Cloakroom / Host Assistant

Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. 

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. 

Are you looking for flexible hours? Working as a team? There are many reasons to join our amazing Company. The skills you gain and the experience you gather may well kick start your career in hospitality/events! Come and Join us!

What You’ll Do:

• To be based in the client’s cloakroom to assist them in storing their bags and coats whilst they attend an event at the venue, and provide general support to the clients and to all departments as and when required. 
• To maintain client focused service, politeness and professional manner at all times.

General Daily Duties:

• To ensure the cloakroom is set up with coat and bag tags ready for client arrival.
• To receive items from guests in a friendly manner provide them with a tag for collection.
• To deal with clients in a timely manner to ensure that any queues formed are serviced as quickly as possible.
• Place items in the back in order and in a neat and tidy manner.
• To provide housekeeping assistance in the guest bathrooms during quiet times of the event.
• Assist the food and beverage team with service and clearing.
• To follow duties and daily plans as directed and as stated on the Rota.
• To ensure all areas are left clean and tidy as is reasonably practicable at all times and signing relevant duties off on appropriate cleaning schedules.

Customer Care:

• To take all possible steps to deliver first class customer service at all times and in all circumstances and ensure excellent standards of customer care are achieved
• To maintain a courteous and professional manner and attitude towards clients and colleagues throughout the working day
• To be familiar with company procedure and policies with regards to client complaints and compliments reporting all such incidents 
• To carry out any reasonable management reques

General:

• To be a proactive team member offering help to others as required
• To carry out any reasonable management request 
• To attend team and venue meetings as required
• To be available for staff briefings and company events
• To be available for occasional evening and weekend work subject to the lieu time policy currently in place
• To attend training courses as required

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. Convene has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/  

We’re Here For You: 

At Convene, you’ll receive:

• Training & development
• Competitive rate + holiday Pay 
• Flexibility to choose your shifts 
• Family lunch - fresh, healthy 'brain food' every day
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.