The Client Value Lead will analyze and report on client value metrics, translate complex data into insights, and collaborate across teams to improve client outcomes and satisfaction. The role involves building dashboards, maintaining benchmarks, and enhancing data quality to support strategic decision-making.
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
About the role
This is a high-impact analytical role sitting at the intersection of data, strategy, and client outcomes. You’ll help scale and industrialise how Kraken measures value across clients, products, and markets by working closely with Analytics, Product, Product Marketing, Delivery, Sales, Client Success and Market teams to turn complex operational and commercial data into clear insights that proves how Kraken creates and delivers value in the real world.
This role is ideal for someone who enjoys working with data in context by not just building models, but shaping narratives that influence decisions.
What you'll be working on
- Scaling how Kraken defines, tracks, and reports client value metrics globally
- Building and maintaining baselines and benchmarks, including for regulated markets
- Partnering with Kraken Analytics to help develop client-facing dashboards and reporting
- Translating data into clear insights and stories that support delivery and client success
- Supporting client business cases and post-implementation value tracking
- Working cross-functionally to ensure metrics reflect real operational and financial outcomes
- Continuously improving data quality, consistency, and usability across value reporting
- Partnering closely with Product teams to quantify the real-world impact of product improvements and launches in a continuous delivery (CI/CD) environment, ensuring benefits are measurable and tied to client outcomes
What we're looking for
- Strong analytical skills and experience working with complex datasets
- Ability to turn analysis into clear, decision-ready insightsComfortable operating in fast-moving, ambiguous environments
- Experience collaborating across teams with different priorities
- Clear communicator who can engage both technical and non-technical stakeholders
- Comfortable and confident in client-facing settings, able to navigate conversations with credibility and clearly articulate insights and assumptions
- Needs to be comfortable and able to excel in client-facing engagements
- Experience in regulated industries, utilities, or enterprise SaaS is a plus but not requiredCurious, proactive, and motivated by impact rather than analysis for its own sake
Why join us?
- Be part of a scaling, high-visibility function with direct executive and client impact
- Help define how one of the world’s leading energy platforms measures and communicates value
- Work on meaningful problems at the heart of the energy transition
- Join a collaborative, pragmatic team that values ownership, velocity, and outcomes
- Grow your skills across analytics, strategy, and client engagement
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5 and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Kraken London, England Office
Winsley Street, UK House, London, United Kingdom, W1W 8HG
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