Client Support Team- Host

Host (Client Support Team)- County Hall, Waterloo SE1 7PB

You’re the hello, the goodbye, and every thoughtful moment in between. At Convene, we’re seeking someone with natural warmth, genuine care for others, and a smile that makes a lasting impression. As a member of our Client Support Team, you’ll be the face of the Convene experience—ensuring every guest feels seen, valued, and welcomed with more than just a greeting, but a moment they’ll remember. You’ll notice when someone looks a little lost, step in with confidence, and guide them to the right meeting room, space, or floor—turning potential confusion into a seamless, positive experience.

Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. 

At Convene, you’ll receive:

• Training & development opportunities
• Competitive rate + holiday pay 
• Flexibility to choose your shifts 
• Lunch on us - fresh, healthy 'brain food' every day
• Professional development support, 
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

What You’ll Do:

• To deliver a high standard of welcome and ensure customer satisfaction ratings are high at all times. 
• To maintain client focused service, politeness and professional manner at all times.

• Have a strong visible presence in the entrance hall and venue and assist clients with directions or any general requests
• Handle customer complaints and resolve in a positive, pro-active manner and communicate customer comments and compliments to the venue team
• Build relationships with event organisers, facilitators, clients and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional customer care
• Assist fellow team members with any client related requirements such as in room catering, servicing and setting up of meeting rooms and overseeing day and evening client functions if necessary 
• Deliver waiting service during service times if and when required in a professional and pleasant manner ensuring excellent client service at all times.
• Follow duties and daily plans as directed and as stated on the rota.
• Ensure all catering areas are left clean and tidy as is reasonably practicable at all times and signing relevant duties off on appropriate cleaning schedules.
• Assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, in accordance with Health & Safety.
• Adhere to company training programs and all related documents.
• Follow and support any reasonable request relevant to the position and the operations of the department.
• Maintain a happy and helpful manner and attitude throughout working hours.

Health and Safety

• Carry out duties in accordance with all Health and Safety regulations and company best practice
• Comply with etc venues and statutory regulations on grooming and personal hygiene standards.  

General:

• Be available for staff briefings and company events 
• Available for weekend work where necessary
• Undertake any reasonable requests for ad hoc duties by the venue team

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionising the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.