Client Support Team Assistant (Intern)

Please note: 

• Candidates must currently reside in the UK and be able to work in the UK without sponsorship. 
• This role is designed to easily fit around your studies with flexible working hours while gaining valuable paid experience in the events industry with average hours ranging from 6 - 12 per week. Hours worked may be eligible for RISE Credits at Manchester Metropolitan University for appropriate degree courses.

At Convene, we're more than just a company; we're a community. We're an Equal Employment Opportunity Employer, and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) every day, and we're committed to creating an inclusive and equitable workplace where everyone can be their authentic selves and where we all show up for each other. We strive to be 1% better daily and are committed to listening, learning, growing, and improving. 

Are you looking for flexible hours? Working as a team? There are many reasons to join our fantastic Company. The skills you gain and the experience you gather may well kick-start your career in hospitality/events, offering a path for growth and advancement. Come and Join us!

What You’ll Do:

To deliver a high standard of food & beverage services and ensure customer satisfaction ratings are high at all times. You must always maintain client-focused service, politeness, and professionalism. 

Service 

• To deliver waiting service during service hours professionally and pleasantly, ensuring excellent client service at all times.
• To provide food and beverage services to meeting rooms and the restaurant, cleaning and replenishing as necessary.
• Follow duties and daily plans as outlined and as stated on the rota.
• Ensure all catering areas are left clean and tidy, signing off relevant duties on the appropriate cleaning schedules.
• To assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, adhering to Health & Safety standards.
• To comply with company training programmes and all related documentation.
• To follow and support any reasonable requests related to the position and department operations.
• To ensure stock and stock levels are well maintained under the supervision of the F & B Team Leader or, in their absence, the F & B Supervisor, or as directed by a senior manager.
• To take all possible steps to provide first-class client service at all times and in all circumstances.
• To maintain a cheerful and helpful demeanour throughout working hours. 

Room Setting & Service:

• To set rooms each evening for the following day per client requirements and company standards
• Ensure that meeting rooms not in use are set up to company standards and, therefore, available for client show rounds.

House-keeping:

• Ensure that all meeting rooms, staff offices and common areas are maintained to the highest level of cleanliness.
• To carry out deep-cleaning duties within the venue as per the schedule provided by the Facilities Supervisor
• Ensure all waste removal is carried out according to Health & Safety regulations and company standards.
• Ensure that stocks of cleaning materials are maintained by updating stock sheets.
• Store and notify your line manager of any lost property in the venue.

General:

• To be available for staff briefings and company events, including attendance at the company
• To be available for weekend work where necessary
• To undertake any reasonable requests for ad hoc duties by the venue team

Health and Safety 

• To carry out duties following all Health and Safety regulations and company best practice 
• To comply with the company and statutory regulations on grooming and personal hygiene standards.   
• To wear the correct standard of dress or uniform at all times 

 Who We Are:

Convene is a premium hospitality company that designs and operates meetings, events, flexible offices, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. Convene has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/  

We’re Here For You: 

At Convene, you’ll receive:

• Training & development
• Competitive rate + holiday Pay 
• Flexibility to choose your shifts 
• Family lunch - fresh, healthy 'brain food’ every day
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

At Convene, we're committed to building an inclusive and diverse workforce. We are an equal-opportunity employer and welcome people from all backgrounds with different experiences, abilities, and perspectives. We believe that diverse teams are the best and strive to create an inclusive and equitable workplace where everyone can be their authentic selves.