Client Success Manager

Indeed Flex is seeking a highly motivated, organized and curious individual to lead their clients to success via tech adoption of our platform & collaborating with our internal teams. If you are someone who looks for answers without instruction, strives for better results and is confident with holding both clients and colleagues accountable, this one is for you!

Main Purpose

The primary purpose of this position is to manage, develop & grow the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Qualifications & Skills

• One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain. Alternatively, 3-5 years experience in a broader CSM role, ideally working with technology based solutions.
• Driven to exceed expectations on growth and satisfaction targets.
• Highly proficient with Salesforce or similar CRM system.
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization.
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly.

Preferred Qualifications

• Previous staffing experience.

Responsibilities & Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Proactively manage the client, ensuring compliance with contractual KPIs by leveraging data to anticipate challenges & provide solutions before they arise.
• Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex.
• Manage stakeholder relationships at a regional or site level, acting as the voice of the client to our internal stakeholders.
• Study client’s business functions - gather information, know their needs, identify growth opportunities,  and provide consultative recommendations to improve their temporary workforce strategy.
• Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements, driving accountability on all parts.
• Ensure clients maximize the use of our platform and use it correctly in order to drive their workforce strategy.
• Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.
• Provide support outside of standard business hours as required to meet customer needs.
• Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders.
• Contribute to business development through the growth of existing accounts in new lines of business.
• Develop an account plan for assigned accounts that will form the basis of value-driven sales growth.

• $65,000 to $85,000 annually
• Medical, Dental, Vision, and 401K
• Access to Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays 
• Duvet days (½ day off every quarter)
• Volunteer days

Work Environment 

This job operates in a professional office environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.

Position Type / Expected Hours of Work

Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Equal Opportunities and Accommodations Statement

Indeed Flex is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed Flex is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Indeed Flex Human Resources.

Travel

This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. 

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. 

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.