As a Strategic Account Manager, you will manage client relationships, strategize with C-Level executives, handle client issues, and drive account growth, ensuring customer satisfaction and maintaining account planning strategies.
Job Description
Client Success Manager | Strategic Account Manager - DACH
Standort: Wiesbaden, Deutschland
Sprachkenntnisse: Fließend Deutsch und Englisch
Über die Position
Wir suchen eine organisierte und proaktive Persönlichkeit mit ausgeprägter Kundenorientierung, die unsere Kunden im DACH-Raum betreut. In dieser Rolle übernehmen Sie die Verantwortung für ein eigenes Kundenportfolio, stellen exzellenten Service sicher und managen mehrere Aufgaben gleichzeitig in einem dynamischen Umfeld.
Zu Ihren Aufgaben gehören die Beratung von Kunden, Vertragsmanagement, Verhandlungen, regelmäßige Business Reviews, Kundenbesuche sowie die schnelle und professionelle Lösung von Anliegen. Sie stehen in engem Austausch mit Kunden und internen Teams, um langfristige, vertrauensvolle Beziehungen aufzubauen und weiterzuentwickeln.
Die Position beinhaltet regelmäßigen direkten Kundenkontakt, einschließlich persönlicher Meetings und regionaler Reisetätigkeit innerhalb Deutschlands, Österreichs und der Schweiz. Diese Rolle eignet sich ideal für Personen, die Freude am Aufbau langfristiger Kundenbeziehungen haben und gerne mit innovativen Technologien sowie globalen Marken arbeiten.
Ihre Aufgaben
Ihr Profil
Bitte beachten Sie: Diese Position ist keine Vertriebsrolle, sondern stark auf Kundenservice, Beziehungsmanagement und langfristige Partnerschaften ausgerichtet.
#INDGB
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
Client Success Manager | Strategic Account Manager - DACH
Standort: Wiesbaden, Deutschland
Sprachkenntnisse: Fließend Deutsch und Englisch
Über die Position
Wir suchen eine organisierte und proaktive Persönlichkeit mit ausgeprägter Kundenorientierung, die unsere Kunden im DACH-Raum betreut. In dieser Rolle übernehmen Sie die Verantwortung für ein eigenes Kundenportfolio, stellen exzellenten Service sicher und managen mehrere Aufgaben gleichzeitig in einem dynamischen Umfeld.
Zu Ihren Aufgaben gehören die Beratung von Kunden, Vertragsmanagement, Verhandlungen, regelmäßige Business Reviews, Kundenbesuche sowie die schnelle und professionelle Lösung von Anliegen. Sie stehen in engem Austausch mit Kunden und internen Teams, um langfristige, vertrauensvolle Beziehungen aufzubauen und weiterzuentwickeln.
Die Position beinhaltet regelmäßigen direkten Kundenkontakt, einschließlich persönlicher Meetings und regionaler Reisetätigkeit innerhalb Deutschlands, Österreichs und der Schweiz. Diese Rolle eignet sich ideal für Personen, die Freude am Aufbau langfristiger Kundenbeziehungen haben und gerne mit innovativen Technologien sowie globalen Marken arbeiten.
Ihre Aufgaben
- Planung, Moderation und Durchführung von Vertrags- und Geschäftsverhandlungen
- Betreuung und Weiterentwicklung von Kundenbeziehungen mit Fokus auf Wachstum und Zufriedenheit
- Verantwortung für Account Planning und Identifikation von Potenzialen
- Sicherstellung von Umsatzentwicklung und hoher Kundenzufriedenheit
- Tiefgehendes Verständnis der Geschäftsziele und Anforderungen der Kunden
- Bearbeitung von Kundenanfragen, Durchführung persönlicher Meetings und Telefonkonferenzen
- Pflege aktueller Kundendaten, Angebote und Verträge im CRM-System
- Erstellung professioneller Kundenpräsentationen
- Aufbau und Pflege von Beziehungen auf C-Level-Ebene
Ihr Profil
- Nachweisliche Erfahrung und starke Motivation im Bereich Kundenservice und Kundenbetreuung
- Fließende Deutsch- und Englischkenntnisse in Wort und Schrift
- Ausgeprägte analytische Fähigkeiten sowie sehr gutes Zeit- und Selbstmanagement
- Hohe Detailgenauigkeit und Fähigkeit zum Multitasking in einem termingebundenen Umfeld
- Strategisches Denkvermögen zur bedarfsgerechten Kundenbetreuung
- Sehr gute Kommunikations- und Organisationsfähigkeiten
- Ausgeprägtes wirtschaftliches Verständnis und Erfahrung im Umgang mit eskalierten Kundenthemen
- Teamorientierte und kooperative Arbeitsweise
Bitte beachten Sie: Diese Position ist keine Vertriebsrolle, sondern stark auf Kundenservice, Beziehungsmanagement und langfristige Partnerschaften ausgerichtet.
#INDGB
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
CSC London, England Office
CSC London Office
The Royal Exchange shopping mall is just across the street from the Bartholomew Lane office, and Bank Underground station is around a four-minute walk, so you can be in the West End in around 10 minutes.
CSC London, England Office
CSC London Office
5 Churchill Place is supremely located, offering easy access across Central London and within walking distance of the Jubilee, DLR, and Elizabeth lines.
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