Client Success Manager

Role: Client Success Manager

We are a diverse team and strongly encourage applications from all genders, men, women and non-binary people.

Code First Girls offers family-friendly, flexible working arrangements. With an office on Old Street, we offer hybrid working with one day in the office a week for those based in the South East, or once a month with additional travel as required for the role.

ABOUT THE COMPANY

Code First Girls is on a mission to close the gender gap in the tech industry by providing employment through free education. We’ve already helped more than 200,000 women learn to code, and by working with companies globally, we’re boosting employability, diversity and social mobility, transforming local economies and communities. But we are expanding further with the launch of our Code First Teams brand (for employee training) and opening up more international opportunities and markets with our client partners.

ABOUT YOU & THE ROLE

As a Client Success Manager, you’ll play a hands-on role in delivering exceptional account management to a diverse range of partners, from large financial organisations and government departments to innovative tech start-ups. You’ll be responsible for the day-to-day relationship with clients, ensuring their strategic educational programmes are delivered smoothly and effectively.

You will manage communications, align expectations and track delivery goals with each client. A key part of your role will be creating and sharing quarterly impact reports, gathering and acting on client feedback and identifying opportunities for account growth and renewal. This is a great role for someone who thrives in a fast-paced, client-facing environment and enjoys working collaboratively across internal teams to ensure the best outcomes for clients.

GENERAL SKILLS:

• Proven experience in a client/customer facing role, e.g., account management
• Strong  relationship building skills with a proactive, solutions focused mindset
• Excellent communication skills, with a warm, confident and approachable presentation style
• Experience managing multiple projects at once, with strong attention to detail
• Comfortable using data and feedback to drive decision-making and improve results
• Familiarity with HubSpot or another CRM system is a plus
• Experience in recruitment or education providers or other similar industries is a plus
  

SOME THINGS YOU’LL BE WORKING ON

• Managing a portfolio of client accounts, ensuring their objectives are met with care and precision
• Building strong, long-term relationships with clients and becoming a trusted advisor
• Creating and delivering impact reports that communicate outcomes and value clearly
• Supporting client retention and identifying opportunities for account growth and upsell
• Reviewing and sifting candidates to match client needs, managing applications for open roles
• Working closely with the wider Client Success team to ensure seamless client delivery
• Presenting insights, learnings and client feedback to internal stakeholders
• Acting as the first point of contact for client queries and issues, ensuring timely and effective resolutions
• Contributing to team-wide projects and process improvements across the Client Success function
• Keeping HubSpot and internal tracking tools up to date and supporting reporting needs

Why Join Us? At Code First Girls, you will lead impactful initiatives that empower women in technology. Join a passionate team committed to making a difference and play a crucial role in shaping the future of our organisation and the industry at large.

BENEFITS:

• Salary: £33,000 - £40,000 (depending on experience) + bonus + commission
• Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days). Optional: Buy or sell 3 days of holiday, 1 Giving back day, option to work 2 days over the festive period and get additional days back.
• Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months).
• Flexible working: Our working hours are 9.30am - 5.30pm Opportunity to work from abroad for up to 90 days a year.
• Free CFGdegree education: After working at CFG for 6 months you are able to take our 16 week CFGdegree, worth £10,000 of education!
• 6% matched pension: CFG will match your pension contribution up to 6%.
• Length of service: After 3 years you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years a 2-month sabbatical, first month paid, 2nd month unpaid is available.
• Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
  

Inclusivity & Equal Opportunities
We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.