dunnhumby Logo

dunnhumby

Client Success Lead

Sorry, this job was removed at 04:33 p.m. (GMT) on Monday, Nov 10, 2025
Be an Early Applicant
Easy Apply
In-Office
London, England, GBR
Easy Apply
In-Office
London, England, GBR

Similar Jobs

3 Days Ago
In-Office
Senior level
Senior level
Fintech • Payments • Financial Services
The Client Success Manager Lead drives client success strategies and governance for Microsoft Business Applications, ensuring delivery excellence and measurable business value through team leadership, client relationship management, and portfolio oversight.
Top Skills: Microsoft Dynamics 365NetSuitePower Platform
6 Days Ago
In-Office
Senior level
Senior level
Software • Cybersecurity
Lead and evolve PortSwigger's Digital Customer Success strategy, optimizing onboarding, adoption, and lifecycle programs while ensuring measurable improvements in customer engagement and retention.
Top Skills: B2B SaasCustomer Success Platforms
10 Days Ago
In-Office
London, Greater London, England, GBR
Mid level
Mid level
Fintech • Payments • Software
Lead the development and implementation of training programs for a global team of Client Portfolio Managers, focusing on onboarding, continuous learning, and performance evaluation.
Top Skills: Ai TechnologiesDigital Tools

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

 

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.


We're looking for a new Shopper Insights Client Lead to join us on a permanent basis to join our Waitrose commercial team.

Joining our commercial team, you’ll work with world class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You’ll work within a fast-paced client leadership team, collaborating with solutions managers and media managers all keen to learn and grow together.

What we expect from you

  • Degree or equivalent in a relevant subject.
  • FMCG or CPG experience is a requirement 
  • Translate data into insight with clear, actionable recommendations for growth and data visualisation. 
  • Able to communicate impactfully with clients
  • Building great relationships with new and existing client stakeholders, establishing trust and becoming a true partner
  • Consultative approach to selling, identifying needs and selling appropriate solutions
  • Great collaboration with colleagues

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

HQ

dunnhumby London, England Office

184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account