About Us
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com
Role Description
We are looking for a highly organized and proactive Client Services Executive to join our team. In this role, you will support key client accounts, ensuring smooth coordination between internal teams and external stakeholders. You will be responsible for managing reporting, project coordination, client communications, and financial queries, helping to deliver outstanding service across multiple brands. This is an excellent opportunity for someone looking to develop their career in digital marketing, client services, or account management.
Key Responsibilities
- Act as the main point of contact for day-to-day client communications and support.
- Ensure seamless collaboration between SEO and PPC teams, acting as a central liaison.
- Support ongoing finance and billing queries, ensuring smooth processing.
- Manage client disputes, acting as an arbitrator and ensuring timely resolutions.
- Oversee coordination and communication between internal teams in London and Leeds.
- Assist with data analysis using tools such as Excel, Google Analytics, and Search Console.
- Support client-facing calls and relationship management
- Help facilitate communication between clients and activation teams to drive performance.
- Provide general administrative and project coordination support as needed.
Desired Skills & Experience
- Comfortable speaking and presenting to clients
- Great communication skills
- Great organizational and project management skills.
- Excellent communication and interpersonal abilities.
- Basic understanding of SEO, PPC, and eCommerce (experience is a plus but not essential).
- Ability to analyse data and generate insights using Excel, Google Analytics, and Search Console.
- Proactive and detail-oriented, with the ability to manage multiple tasks.
- Experience in client-facing roles or customer service is a plus.
- Comfortable working with internal teams across different locations.
- Interest in digital marketing and willingness to learn.
Employee Transparency
At Mediabrands and Kinesso, we celebrate difference and believe this makes us stronger. Mediabrands and Kinesso are equal opportunity employers and committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.
Please reach out to our Talent Inclusion Specialist Jess at Jess.Richardson@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.
THE PERKS
We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:
Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
- Free breakfast and free lunch
- Early finish Fridays
- Core Hours (Mon-Thurs, flexible start/finish times)
- Retail discounts
- Electric vehicle salary sacrifice car scheme
- Wellbeing programme, including Headspace & flu jabs
- Interest free season ticket loan
- Paid time off for Volunteering
- Group Income Protection
- Life Assurance
- Private Medical Insurance or Health Cash Plan (dependent on level)
- Group Personal Pension Plan with matched contributions from 3-6%
- Generous Parental Leave & Pay
- Independent mortgage advice
- Financial education
- Employee Assistance Programme
- Free eye tests
- Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!
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