Client Style Advisor & Key Holder - Bicester Village

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

You will act as an ambassador for brand in our Bicester Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

This is a full time role, including weekends and Bank Holidays, based in Bicester Village.

Your Mission:

• Provide excellent service through continued commitment to our service values and standards.

• To know and achieve your, and the store's daily, monthly and annual sales targets.

• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.

• Responsible for opening/closing the store, with any relevant tasks during this time.

• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.

• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

• Understand all policies, procedures and compliance.

• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.

• Presentation must be in line with company's uniform and grooming standards.

• Understand and align with PCI compliance policy and regulations, consistently.

• Adheres to Security and Health and Safety regulations.

• To replenish stock and maintain high standards of merchandise and product presentation.

• Maintain your designated ‘area of pride'

• Support the store with cycle counts and during bi annual inventories

• Support with the processing of shipments and transfers, in line with the relevant procedures.

• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent:

• Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)

• Sales Experience ideally within a luxury brand and/or fashion outlet retail.

• Experience in a customer service role with face-to-face customer contact.

• Ability to adapt to frequent change and a high-pressure environment

• Ability to initiate contact and communication effectively

• Motivated by being a great teammate with a common goal

• Strong clienteling skills and experience

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.

Discount: Eligible for the Stella McCartney Discount Programme.

Uniform: You will receive a uniform to wear at work in the capacity of your role.

Lunch Allowance: You will receive a monthly lunch allowance based on your contracted hours.

Life Assurance:  Entitlement to participate in Stella McCartney's life assurance plan.

Pension: Automatic enrolment into Stella McCartney's pension scheme.

Medical: Entitlement to participate in Stella McCartney's medical insurance plan.         

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.