Kenshoo/Skai is looking for the best and the brightest to join our rapidly growing team.
We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in!
Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers!
Purpose:
The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/Skai and managing those queries through to completion.
The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver. The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role. It will make a great starter role for somebody looking to begin their career in digital marketing.
Key Accountabilities
- Answer incoming Kenshoo/Skai support requests from clients via email and chat
- Resolve or escalate issues raised by clients following defined processes
- Support the Client Services staff in defined activities
- Pick up, open and maintain cases in Salesforce
Measures of Success
- Meet quarterly goals as agreed with Director of Client Support
- Attentive response and communication to all support queries
- Feedback back from customers and other Kenshoo Employees
- Meeting defined SLAs that are pre agreed with clients
- Passion, dedication, and desire to be the best
- Basic to Intermediate Level knowledge of Excel
- Ability to work both independently and as part of a team
- Strong communication skills
- Self motivated and ability to work on own initiatives in a fast-pace environment
- Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed.
- College Degree, Bachelor Degree or higher
- A basic understanding of Search & Social Marketing and the other digital channels
Nice to have
- Fluent in additional languages
- Experience in customer-service industry
- Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
- Previous experience / knowledge in the areas of online advertising and search engines.
We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Equal Opportunity Employer
Kenshoo/Skai, Inc. is an Equal Opportunity Employer. At Kenshoo/Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
