Client Services Manager

Client Services Manager

We’re looking for a Client Services Manager to join our Front Office Sales Team.

As part of our Client Services team, the role is accountable for delivering digital advertising campaigns across Ozone's premium publisher platform to build upon our market reputation for creating seamless customer experience through excellent client service that deliver real-world results. 1.5+ years experience in a similar role is necessary.

Responsibilities

• You’ll deliver campaigns across the Ozone ecosystem with the ultimate goal of client service excellence and satisfaction that will lead to revenue growth and new opportunities for the Ozone business from its existing clients
• You’ll deliver transparency to advertisers and promote an ‘easy to do business with’ experience in-market by seamless project management of campaigns
• Residing in this team you’ll be a key stakeholder of the advertiser business and its needs in relation to campaign management, this will involve keeping cross functional business partners informed
• Your campaigns will always have the correct set up, reflecting a full understanding of what has been sold, what the ‘measurement of success is’, a campaign checklist and effective communication to the ops team; including use of any 3rd party vendors
• You’ll make recommendations to clients which align with their objectives of driving long term brand building and consideration, as well as short term sales form their target audience, to get the required real world results
• You’ll work with the Sales team as well as cross functional teams to constantly improve and execute effective client service that aligns with the ever evolving product innovation and different customer segments, including insight generation
• You’ll drive long term engagement for advertisers that drives repeat business. A key driver to this will be the end of campaign analytics and presentations for learning and development
• You’ll demonstrate drive and commitment to delivery of your own and team objectives and will help other team members as needed

Required experience/skills

• You’ll be a skilled project manager, delivering quantifiable service improvements in line with customer needs
• 1Experience in a client services role working with most reputable brands
• Understanding of digital creative production, ad serving, cross-channel attribution, and media analytics
• You’ll have worked in an environment where creating processes and improving tools that measurably improve productivity, quality, or advertiser experience
• Excellent English language skills, both written and verbal
• Degree educated or equivalent

What we offer

• A competitive salary, bonus scheme and AVIVA pension scheme
• 30 days annual leave, plus your birthday off
• Group Life Assurance and Income Protection to financially support your loved ones if you no longer can
• Employee Assistance Programme with access to a range of wellbeing support and life coaching for you and your family
• Medical cash plan to claim back on a range of health benefits, including dental, optical and physio. Includes 24/7 access to a virtual GP
• Interactive apps with a range of rewards and discounts to treat yourself
• Plus further commitment to support a healthy work/life balance through a mix of office-based and remote hybrid working

About the process

Ozone’s goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.