Client Services Manager

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Client services Manager to join our ever evolving team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

This role sits within the Client Service Management function, managing the interface to clients of WORLDPAY hosted services in Europe. The team has the responsibility to manage client engagement for the delivery of services, for the achievement of contracted service levels and for service quality. By applying a framework of governance across the WORLDPAY delivery and support organisation, the team ensures that responsibilities to clients are met consistently.

What you’ll own

As a Client Service Manager, you will manage the delivery relationship for clients in the European Banking and Merchant Solutions working closely with Account Management and Sales you will be responsible for driving service quality and stability while contributing to business growth.

• Contribute to improvement of client satisfaction and maintain client communication.
• Serve as the primary management contact and client liaison during delivery of service, maintaining contact with client at an operational and management level.
• Monitor teams in delivery of services within budget and in accordance with contract requirements.
• Monitor cost elements within service profit and loss driving efficiencies while maintaining service quality.
• Work to maintain and grow client relationships while ensuring ongoing customer service.
• Support identification of incremental revenue opportunities and contract renewals.
• Govern delivery of technical aspects of service with oversight of vendors and subcontractors.

What you bring

• Experience in client service management, service delivery and service management using ITIL processes
• Financial institution experience or comparable proven service management / support background with financial industry and data processing knowledge
• Broad understanding of the business and participate in and/or establishes initiatives that contribute to the overall success of the company; may also participate in initiatives that contribute to the overall success of the client’s business
• Display strong oral, written and interpersonal communication skills to effectively manage service delivery within the company and with its clients
• Exhibit a high degree of initiative and analytical skills to handle and solve complex problems
• Demonstrate ability to educate clients and support resources on service management processes and tools

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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