Handle new client enquiries across phone, email, and online channels; provide service information and quotations; manage and follow up on new business opportunities; build relationships with clients, referrers, and colleagues; and maintain accurate records in CRM and case management systems.
Client Services Executive
Head Office | Full-Time or Part-Time
Looking for a role where great customer service and communication skills make a real difference?
We're looking for a Client Services Executive to join our team. You'll be the first point of contact for new enquiries, helping clients find the right legal support while ensuring they receive an excellent experience from the outset.
What you'll do:
- Handle enquiries by phone, email and online channels
- Provide quotations and information on our services
- Manage and follow up new business enquiries
- Build relationships with clients, referrers and colleagues
- Maintain accurate records and CRM systems
What we're looking for:
- Excellent communication and organisational skills
- A professional and confident telephone manner
- Strong attention to detail
- Previous customer service or client-facing experience
- Experience using CRM or case management systems
Whether you're looking for a full-time or part-time opportunity, we'd love to hear from you.
Join Napthens and help us deliver an outstanding experience for every client.
*NB* A note to agencies. Please do not send speculative CVs of any kind with regards to this vacancy.
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