Client Services Associate, Trade Processing

The Trade Processing Client Services team is the first line of contact for our clients to provide day-to-day operational client support of OSTTRA platforms that provide trade capture, trade processing, give up messaging, and credit management workflows. 

You will provide essential client support while collaborating closely with Commercial, Product, Technology, Sales, and Customer Success teams across the globe.

Responsibilities

You will be supporting a diverse and high-profile client base, including leading banks, hedge funds, asset managers, and fund administrators. Our services are deeply embedded in their systems.

In this role, you will be instrumental in providing effective support to our clients through the following duties and responsibilities

• Build trusted client relationships as the face of the global Client Services team.

• Manage and resolve operational queries related to access management, trade message workflows, configuration change requests, and errors and exceptions. You will partner closely with internal teams to ensure prompt and complete resolution.

• Conduct testing and troubleshooting; escalating complex and critical issues to Technology for deep-dive analysis.

• Communicate incident status to clients, client enhancement requests to internal Product and Technology teams; 

• Act as an escalation point or a single point of contact for certain initiatives, services or projects from a Client Services perspective

• Deliver productive training and demonstrations to both new clients and team members, in person or through online communication tools. 

• Provide onboarding and user acceptance testing support by configuring platforms for key trade capture and messaging workflows, and user access.

• Coordinate across the global Client Services team to ensure consistent, positive client outcomes.

• Participate in various initiatives and projects through testing system enhancements, identifying and tracking issues, and collaborate across Product and Technology teams for successful delivery.

• Communication: You must have strong communication skills—you write, speak, and present clearly and effectively.

• Problem-Solving: You are a good listener, think critically, and can analyze information to solve problems.

• Client Focus: You are dedicated to providing a positive client experience and understand the impact of your actions on both internal and external partners.

• Organisational Agility: You can handle multiple tasks, manage priorities, and thrive in a fast-paced environment.

• Detail-Oriented: You have a high level of accuracy and pay close attention to detail.

• Risk Awareness: You understand and prioritize client confidentiality and data security.

• Tech Literacy: You are comfortable using basic software tools, including text editors and spreadsheet functions. Advanced spreadsheet skills or familiarity with the basics of how software is built (Software Development Lifecycle concepts) is a plus. 

• English Fluency: Fluency in English is essential. Proficiency in another language is a plus.

• Industry Experience: Prior experience in the Financial Services industry or working with software and technology systems is a plus. 

• Financial Knowledge: Familiarity with financial markets, OTC derivatives, credit management, or post-trade processing is a plus. 

About OSTTRA

Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

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