Client Services Analyst/Associate

About this role

Elevate your career by joining the world's largest asset manager! Thrive in an environment that fosters positive relationships and recognises outstanding performance! We know you want to feel valued every single day and be recognised for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being.

Team Overview

We are active in all asset classes and connect them in ways other firms can’t match, organizationally aligning under a single leadership across products and adhering to a common operating process across the assets consisting of real estate, infrastructure, credit, private equity and hedge funds. Our scale means we offer expertise and access unique to BlackRock, and you’ll collaborate with teams across our firm in unexpected ways.

As part of a key growth engine for the firm, you’ll be invited to continue building the platform that is shaping the future of Alts investing by inventing and evolving innovative tech solutions on a team that continuously outperforms – setting new standards. Grow your career with the firm that’s building tomorrow’s alternatives platform, backed by a purpose that drives positive outcomes for clients and the communities we serve.

The Alternatives Client Services team support all of BlackRock’s privately placed alternatives products, including private credit, private equity, real asset funds and hedge funds and fund of hedge funds from the time of investor onboarding throughout the life cycle of the fund. The team are primarily responsible for investor onboarding, report distribution, transfer agency oversight and investor queries as well as internal and external reporting and client data management.

• Participate in fund closing groups, review and comment on term sheets and legal documents. Understand fund structures, legal entities, and different investor entry points affecting onboarding.
• Coordinate with Product Strategy and Sales Teams on the client pipeline during the fund offering period, and provide all stakeholders with accurate updates regarding AML/KYC, subscription materials, and FATCA/CRS status.
• Manage the client onboarding process including subscription document review and AML/KYC coordination. This also includes partnering with the transfer agencies and financial crimes and compliance team for the proper sign off ahead of the fund closing.
• Coordinate with BlackRock Legal and external counsel on subscription documents and side letter updates. Ensure the team shares only approved materials with investors and meets all credit facility and reporting requirements.
• Develop a thorough understanding of transfer agent AML/KYC requirements, investor risk ratings, and jurisdictional differences—enabling you to question ambiguous guidance, especially when it could negatively affect clients. Gain familiarity with Compliance and MLRO signoffs and adapt quickly to varying requests from different jurisdictions.
• Manage and maintain electronic filing systems for legal and contract documents, ensuring appropriate oversight.
• Coordinate account-level reporting and client distributions on monthly, quarterly, and annual schedules, ensuring all deadlines and side letter requirements are met.
• Coordinate cash flow management with clients and portfolio managers (e.g. contributions, redemptions, capital calls/distributions and product updates with clients). Track and handle client cash flow activity within the proprietary trading system.
• Ensuring that all procedures are adhered to during the liquidation of funds and outlining the necessary actions the team must complete prior to distributing any liquidation payments to investors.
• Ensure administrative tasks are completed timely and records are updated accordingly.
• Make sure the team’s processes and procedures are followed, and that oversight and controls are properly maintained.
• Oversight of Transfer Agent/Administrator operations and implementation of quality control measures. Collaborate with third-party vendors to promote transparency between BlackRock and external partners, ensuring an exceptional client experience. Participate in Transfer Agent calls, actively listen, and hold third parties accountable for outstanding action items.

• 1-7 years’ experience in a dynamic, deadline orientated, operational/ client service role
• High attention to detail, ability to focus and take ownership of tasks until completion
• The successful applicant will be self-motivated, proactive and able to change directions quickly
• Software skills shall include a strong background in Word and Excel and an aptitude for working within proprietary databases.
• Ability to communicate clearly and concisely, both orally and in writing, at all levels
• Ability to manage his/ her own workload, multi-task, balance multiple and conflicting priorities and meet deadlines in a fast-paced and changing environment
• Able to grasp complex concepts and details quickly
• Ability to work independently and as part of a team
• Ability to identify problems and issues, work actively with others to resolve them and raise issues appropriately
• Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change.
• Able to make independent decisions while prioritizing client experience.
• Takes responsibility for the completion of own work in accordance with agreed processes and to the highest standards of quality and timeliness
• Demonstrates team spirit, is prepared to assist colleagues and perform tasks that do not usually fall within their responsibilities.
• Ensures accurate record keeping of work and shows excellent organisational skills
• Understand various Alternative product details and the impact of various structure models, operational or investment-related, on the team.
• Has a good understanding of the Finance industry and with a willingness to learn.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.