Client Services Advisor - Cardnet, Customer Services.

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

• JOB TITLE: Client Services Advisor – Cardnet, Customer Services
• SALARY: £25,517
• LOCATION(S): Phoenix House, Basildon. Essex.
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Cardnet is our payment system offered by us that allows businesses to accept card payments through various channels. It provides solutions for both in-person (POS terminals) and online payments. We also offer solutions for over-the-phone payments that can be integrated with e-commerce platforms.

As a Client Service Advisor in our Customer Service team, you’ll be:

• Onboarding new merchants
• Providing an excellent service to new and existing Cardnet merchants
• Handling enquiries and complaints received from our merchants at first touch in accordance with given procedures and timescales.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Customer service experience/knowledge
• Attention to detail and right first-time attitude
• Good telephone and communication skills
• Being able to work as part of a team
• Good time management

And any experience of these would be useful

• Previous customer service experience

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

•22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.