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We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As our UK business continues to grow, we are expanding our team with a Client Retention Account Manager who will play a key role in strengthening long-term customer relationships. In this role, you will maximise client satisfaction and loyalty by delivering proactive, value-driven support, tailored guidance, and data-led insights across customer lifecycle.
This is an evening-based role designed to support US trading hours, with typical working hours of 1pm–10pm UK time, Monday to Friday.
Responsibilities
- Ensure client satisfaction and retention by maintaining professional and supportive relationships.
- Build and nurture strong relationships with both prospective and existing clients.
- Act in the best interest of clients by promptly addressing inquiries and consistently delivering top-tier service.
- Promote positive client experiences to encourage favorable reviews and feedback.
- Stay updated on the latest developments, products, and marketing promotions, and communicate this information effectively to clients.
- Develop and implement strategies to re-engage inactive clients. Collaborate effectively with other departments to ensure seamless operations and client satisfaction.
- Adherence to the company’s legal guidelines and compliance policies.
- Plan, organize, and conduct regular client meetings, as well as exclusive events such as sports events, concerts, and financial education sessions.
Requirements
- Strong understanding of financial markets and trading concepts (e.g. margin, leverage, order types).Previous experience in FX/CFD trading, brokerage, or client retention roles is highly advantageous.
- Excellent oral and written communication skills in English.
- Comfortable working towards clearly defined KPIs related to retention, reactivation, and client engagement.
- Strong problem-solving and conflict resolution skills.
- Ability to manage multiple tasks efficiently and prioritize effectively.
- A client-centered mindset with a dedication to providing outstanding service.
- Demonstrates a clear interest in and solid understanding of the financial markets.
- High level of reliability and integrity.
- Proactive, dynamic, and goal-oriented approach to work.
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
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