Client Relationship Manager

Client Relationship Manager

Location: Farringdon, London EC1 Contract: Permanent, Full Time (Monday to Friday, 37.5 hours/week)Salary: Competitive basic + OTE

We are hiring Client Relationship Managers to own a portfolio of brands: protect it, renew it and grow it.

What You'll Be Doing:

• Own the relationship. You are the single commercial owner for your accounts, trusted at VP and director level and multi-threaded across marketing, ecommerce and procurement.
• Protect and renew. Run every renewal as a project from six months out, with a plan, a value story and a stakeholder map, so nothing is left to the last month.
• Prove the value. Deliver quarterly business reviews built on performance data, and turn insight into the next decision for the client.
• Grow the book. Spot the upgrade, the new market and the new product fit, and close it.
• Keep the record straight. Account plans, pipeline and renewal dates current in Salesforce, every week.

You will also own accounts worth £500k+ a year, lead renewals and tenders with procurement, handle multi-market contracts and mentor newer CRMs.

What good looks like in year one:

• Your renewals land on time and at value, with the groundwork done early.
• Your clients can say what Flixmedia has done for them, with numbers.
• Your book is bigger at the end of the year than at the start.

What You'll Bring To The Role:

• Experience owning enterprise accounts in SaaS, MarTech, digital marketing or ecommerce, with annual account value of £100k+ (Senior: £500k+).
• A record of retaining and growing accounts, not only closing them.
• Confidence in senior client meetings and in a negotiation with procurement.
• Comfort with performance data and a clear way of turning it into a client story.
• Organisation to run several accounts and deadlines at once without dropping any.
• Salesforce or a comparable CRM.

• Competitive salary and performance-based bonus
• Contributory Pension, Death In Service
• 24 days holiday (rising to 27) + bank holidays + birthday day off! 
• Health perks: Medicash scheme, wellbeing apps (Calm, WeCare) and enhanced sick, maternity and parental pay
• Exclusive discounts: Perkbox, Tastecard
• Flexible working environment, including opportunities for remote work
• A collaborative, high-performance culture with significant opportunities for growth

We’re at the heart of the eCommerce boom — helping global brands supercharge online sales through smart content and technology. Join a driven, talented team where your impact will be seen and celebrated.

Ready to make moves? Apply now and let’s grow together.

Eligibility: Only candidates eligible to work in the UK without visa sponsorship now or in the future need apply.

What do we do?At Flixmedia, we connect the world's top brands to the largest retailers across the globe and through the power of content syndication we enrich eCommerce shopper experiences. Armed with 17 years of experience in the e-commerce technology industry, our strengths lie in combining content, the latest technologies and our vast global retailer network to turn browsers into buyers. Our reach spans a network of 1600+ retailers across 90+ countries serving content and experiences from +100 of the world’s largest brands to billions of shoppers.

Our VisionFlixmedia exists to bring brands and retailers closer to their customers by offering a more informed and engaging shopper experience driven by data and enriched through innovative technologies. We continually invest and improve our products to deliver value over the long term for our clients across the globe.

What you’re getting into:At Flixmedia, our culture is driven by the value we provide, we combine years of experience with our hunger for constant innovation within the eCommerce space. Our values are driven by a combination of our people, products and passion. We value our people for who they are and for their knowledge, skills and experience as individuals and team members. We don’t want to be complacent and accept the status quo - we want to aim for more and embrace creativity when it comes to building our products and culture. We don’t always know the answer, but chances are, we are going to do our research and find out. Curiosity helps us constantly improve our offerings to be the trailblazers and never get left behind.

A fast-paced environment where everyone is focussed on succeeding – for the team, for themselves and for the business. Cross-functionally and throughout the company, everyone has common goals and aspires to be their best. With so many smart and creative people around and you’ll be motivated to pursue your ideals. At Flixmedia we challenge conventional wisdom refusing to accept that something cannot be done.

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