Client Relationship Associate Director, Connected Devices PM (Europe/UK based)

Job Overview

To assist department Director in developing department strategy and team building; to ensure a high standard of service to clients and develop strategies in alignment with departmental objectives;  manage key client relationships; manage direct reports. (Occasional travel might be required)

Essential Functions

• Ensure consistent and outstanding quality against department deliverables.
• Manage customer relationships and lead the teams towards successfully achieving customer deliverables.
• Manage the standard operating procedures of the department and ensure compliance with ICH GCP guidelines.
• Oversee the maintenance, review and implementation of Quality Control procedures.
• Lead departmental and company Projects and Initiatives.
• Conduct capacity planning.
• Assist the Business Development team with RFP(Request for proposal)/RFI (request for information) review for assigned accounts, working closely with the internal teams and the client.
• Oversee forecast, backlog and projections for existing account and for direct reports; complete forecasting for existing accounts.
• Manage staff in accordance with organization’s policies and guidelines.   Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development, rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters for reportees.

Qualifications

• Bachelor's Degree Life sciences or related discipline
• 10 years of relevant experience, including experience establishing and managing a high-quality department/core team
• Equivalent combination of education, training and experience
• Knowledge of FDA (Food and Drug Administration) guidelines and their impact on the operations
• Good team leadership skills
• Excellent communication and interpersonal skills
• Basic Knowledge of computers preferably Microsoft Office Excel and Microsoft Office Word
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com