Manage client, member, and partner relationships while driving business development, renewals, retention, and membership growth. Responsibilities include prospecting, discovery meetings, proposals, negotiations, event planning, community engagement, client communications, marketing coordination, and campaign analysis. The role also handles inquiries and complaints, maintains relationship data, supports onboarding and renewals, and represents the organization at professional events.
BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors. We are currently seeking a commercially driven Relationship Manager to elevate our client interactions, drive new business growth, and ensure a superior experience for our members. This dynamic position requires a proactive individual capable of seamlessly integrating client service, strategic marketing, business development, and the management of events and membership programs to support our expanding network.
## Responsibilities
* *Client Relationship Management*
* Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners.
* Serve as the central contact point, ensuring all inquiries are addressed with promptness and professionalism.
* Resolve issues and complaints through empathetic listening, sound judgment, and a focus on practical solutions.
* Maintain precise client databases, monitor interaction histories, and pinpoint strategies to enhance satisfaction and retention rates.
* *Memberships, Renewals & Retention*
* Oversee the complete membership lifecycle, from initial onboarding through active engagement and contract renewal.
* Execute timely renewal notifications, follow-up sequences, and targeted retention initiatives.
* Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities.
* Clearly articulate the value proposition of BPIC Network's certification and membership offerings to all stakeholders.
* *Business Development*
* Generate and nurture a robust pipeline of potential clients, new members, and strategic alliances.
* Conduct research on target entities, identify key decision-makers, and devise customized outreach strategies.
* Lead initial discovery meetings, effectively communicate BPIC Network's value, and convert prospects into long-term partners.
* Collaborate with leadership on proposals, partnership structures, and commercial negotiations to achieve growth objectives.
* *Events & Community Engagement*
* Orchestrate member events, roundtables, networking gatherings, and client meetings from conceptualization through post-event follow-up.
* Coordinate logistics including invitations, registrations, speaker management, venue selection, supplier engagement, and attendee communication.
* Represent the organization professionally at all events and facilitate valuable networking introductions.
* Collect attendee feedback and assess event metrics, engagement levels, and commercial impact.
* *Marketing & Client Communications*
* Design compelling communications for clients and members across email, newsletters, social platforms, and other channels.
* Partner with internal teams and external allies to highlight events, membership advantages, certification achievements, and success stories.
* Produce or oversee clear marketing materials that drive engagement, lead generation, and member retention.
* Analyze campaign performance and engagement data to refine and improve future marketing activities.
## Requirements
* *Essential Skills & Experience*
* Demonstrated track record in client relations, account management, membership services, partnership development, or business growth.
* Solid background in marketing, client engagement strategies, and relationship cultivation.
* Proven ability to secure new opportunities and maintain high retention rates for clients or members.
* Experience in organizing professional events and managing diverse stakeholder groups.
* Proficiency in handling inquiries, resolving complaints, and navigating sensitive conversations while preserving long-term relationships.
* Superior written and verbal communication, presentation, negotiation, and organizational capabilities.
* Strong commercial acumen, initiative, and the capacity to prioritize tasks independently.
* Competency in Microsoft Office Suite and familiarity with CRM or membership management systems.
* *Desirable Skills & Experience*
* Familiarity with the construction industry or the broader built-environment sector.
* Prior experience within professional networks, membership organizations, or accreditation and certification frameworks.
* Proficiency with email marketing platforms, social media tools, and content creation software.
* A genuine passion for diversity, inclusion, and the advancement of positive workplace cultures.
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