Client Platform Specialist
EOS is seeking a Client Platform Specialist to be a key member in a small team with a large technology client. The role will concentrate on the setup, configuration and support of various hardware devices (computers, phones, tablets, VR headsets, AR/MR devices). This position is part of the IT organization, so candidates must be passionate about technology, live customer service and have the ability to thrive in a fast paced, high-pressure environment. A passion for gaming is a plus.
Responsibilities
■ Support day-to-day operational requests that come in through the internal tasking queue
■ Support automated solutions using Powershell, bash scripts, Python
■ Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
■ Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
■ Identify internal process and automation improvements
■ Provide technical support both remotely and onsite at events
■ Maintain and manage Windows, Android, iOS, iPadOS images
■ Create and maintain documentation for all processes and troubleshooting guides
■ On-site event support that may include international travel outside of normal office hours
■ Off-site on-call event support outside of normal office hours
REQUIREMENTS
■ At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
■ BA/BS degree or equivalent experience in a similar field
■ Experience in a startup environment a strong plus
■ Excellent communication skills and ability to clearly communicate complex technical concepts
■ 1+ years Enterprise Windows client management experience(GPO’s, Chef, FOG, MDT etc.)
■ Experience with mobile device management(MDM) solutions
■ Experience with ADB (flashing/sideloading)
■ Basic networking skills (DHCP, TCP/IP, FTP, PXE)
■ Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
■ Basic knowledge of Linux environments a plus
■ Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components a plus
■ This job requires international travel. Accordingly applicants must have a valid passport at time of employment and maintain their passport as long as they are in this position.
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