Customer Success Partner – Public Sector

Customer Success Partner – Public Sector
Location: Hybrid – 3 days a week in our Soho office, 2 days remote
Salary: £65,000–£75,000 depending on experience
Are you an experienced public sector professional with a strong understanding of digital delivery, client relationships and commercial management?
We’re Olive Jar Digital, a growing digital consultancy based in the heart of London’s Soho. We design and deliver digital services that solve complex problems and improve outcomes for users, working with organisations across the public sector.
We’re looking for a Customer Success Partner to take ownership of key client relationships, helping us strengthen existing partnerships, identify new opportunities and ensure we continue to deliver exceptional outcomes for our clients.
This is more than a traditional account management role. We’re looking for someone who understands the realities of working within government and can confidently operate across client relationships, service delivery, commercial management and stakeholder engagement.
The Role
As the Customer Success Partner, you’ll be a senior relationship owner for a portfolio of public sector clients. You’ll build trusted relationships with senior stakeholders, understand client priorities and work closely with our delivery and leadership teams to ensure we continue to provide the right solutions.
You’ll also play an important role in identifying opportunities to grow our accounts, supporting new business and ensuring our client relationships develop for the long term.
What you'll be doing

• Client Leadership: Own and develop relationships with key public sector clients, acting as a trusted senior point of contact.
• Stakeholder Management: Build strong relationships across senior stakeholders, delivery teams, procurement, commercial and technology functions.
• SOW Management: Lead and support the development, review and negotiation of Statements of Work (SOWs), ensuring scope, deliverables, timelines, resources and commercial terms are clearly defined.
• Contract Management: Own contract governance, renewals, extensions, variations and commercial discussions, ensuring engagements remain aligned with contractual commitments.
• Commercial Management: Take ownership of budgets, forecasting, financial performance and commercial relationships across your client portfolio.
• Account Growth: Identify opportunities to expand existing relationships, introduce new services and support business development activity.
• Service Delivery: Work closely with delivery teams to ensure projects and services meet agreed outcomes, KPIs, SLAs and contractual commitments.
• Strategic Account Planning: Understand client priorities and develop account plans that support long-term growth and partnership.
• Governance & Risk: Lead client reviews, manage escalations and identify commercial, contractual and delivery risks before they become issues.
• Internal Collaboration: Work closely with delivery, recruitment, commercial and leadership teams to ensure we deliver a joined-up client experience.

What We're Looking For

We’re looking for someone who understands the UK government digital environment and has experience managing complex stakeholders, relationships, budgets and contractual engagements.

Essential Experience

• Proven experience working with GOV.UK / UK Government departments or public sector organisations.
• Strong understanding of government stakeholders, ways of working and the digital delivery environment.
• Demonstrable experience managing senior stakeholder relationships.
• Experience managing SOWs, contracts, contract variations, extensions and renewals.
• Experience managing budgets, forecasting and commercial relationships.
• Ability to understand and manage scope, deliverables, timelines and contractual obligations.
• Strong communication, influencing and relationship-building skills.
• Ability to balance client needs with commercial and operational priorities.

Your background could include

You may have worked within a government department, for example as a Product Manager or Service Manager, managing stakeholders, relationships, budgets and delivery.

Bonus points for

• Experience working within a GDS environment.
• Experience working with multidisciplinary digital teams.
• Knowledge of agile delivery methodologies.
• Experience with frameworks such as Digital Outcomes and Specialists (DOS) or G-Cloud.
• Previous experience within a digital consultancy, professional services or agency environment.

The Package

• £65,000–£75,000 salary, depending on experience
• Hybrid working – 3 days a week in our Soho office and 2 days remotely
• Pension
• Healthcare scheme
• Electric car scheme
• Gym membership

Why Olive Jar Digital?
At Olive Jar Digital, we believe talented people do their best work when they have the freedom to make an impact.
You’ll join a growing digital consultancy working on meaningful public sector projects alongside experienced digital specialists. This is an opportunity to play a key role in shaping our client relationships, growing our public sector partnerships and helping Olive Jar continue to build a strong reputation within the government digital space.
If you have genuine GOV.UK experience and are looking for a senior client-facing role where you can combine stakeholder management, commercial responsibility and digital delivery, we’d love to hear from you.