Client Partner

Client Partner

This is a hybrid position based out of our Material London office.

About us

We drive intelligent growth for ambitious businesses and leading brands.  

Customer understanding is more potent and drives greater value when insights go to work directly within marketing and experience priorities. To give our clients that advantage, we put an insights-driven operating system at the core of our design, go-to-market and digital experience solutions.   

Material clients make smarter growth choices because they can see clearly how and when to take the shots that count. Together, we connect consumer intelligence with customer demand generation to build lasting, profitable relationships.  

About the Client Partner

This role will be responsible for engaging with senior-level clients to drive strategies and meet clients’ objectives. The role supports Material’s goals by maintaining and growing existing client relationships and contributing to efforts that establish relationships with new clients. We are looking for someone who is a natural leader, ambitious, a self-starter, and has exceptional client relationship skills. The ideal candidate will be very well-versed in selling a wide variety of insights and research services.

As a Client Partner, you will  

• Responsible for management of account(s). This role will partner with existing clients as well as prospect for new clients.
• Prioritize relationship building and getting into the weeds on current work to build a foundation for future growth and new business.
• Builds strong business relationships with clients - beyond transactional. 
• Successfully prospects new relationships, alone or w/ support from others. 
• Can identify opportunities needing strategy, insights, tracking, or analytics. 
• Effectively leads the pursuit of opportunities alone or w/ support of others. 
• Upon winning, touches the work at key points with high-project impact. 
• Successfully builds pipeline and converts that pipeline to closed sales. 
• You will also be accountable to an activity management model within and beyond existing accounts
• Over time, understand and be able to represent the full suite of Material services
• Responsible for designing work, scoping and developing proposals
• Persuasively and effectively communicate with senior-level clients across multiple industries on behalf of Material
• Identify and influence key decision-makers at all levels within the target client organization(s) with the goal of pursuing and closing growth opportunities.
• Possess experience delivering client engagements earlier in your career and provide support towards the development of delivery management practices that improve client satisfaction.
• Inspire and motivate cross-functional teams to deliver excellent, industry-leading proposals on digital experience transformation 
• Advocate for and model an agile mindset and design thinking practices to solve client business problems 
• Be responsible for forecasting and billing oversight on services sold.  

About you 

• 10 - 12+ years of relationship and business development experience in the Insights/Research space
• Available to travel to client offices as required.  Travel will mainly be within Europe.
• Strong executive presence and presentation skills 
• Experience with creating and delivering client-facing presentations and artifacts in a sales pursuit process.
• Experience working in in a matrixed organization that involves collaborating with other Service Line/Industry leaders, practitioners, and other business development professionals.
• Proven ability to develop and secure relationships at all levels within a client organization.
• Strong global, cross-business teaming skills
• Financial management and reporting expertise, including project estimation, P&L on an account amongst others.  

Why work for Material?

• Material is a global company and we work with best-of-class brands worldwide.  We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare.
• Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients.
• A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives.

Equal Employment Opportunity           

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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