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Remote (Must be UK-based with Right to Work in the UK) or Sheffield (hybrid)
Salary: £45,000 - £50,000
We are seeking a Client Onboarding and Training Manager to join UniHomes on a 9-month fixed-term contract to cover maternity leave. In this role, you will play a pivotal part in ensuring the seamless integration of new agent partners into the UniHomes family, driving early success and setting the stage for long-term, high-performing partnerships.
You will act as the primary point of contact for new clients, providing comprehensive training and support to help them maximise product adoption and their potential with our platform. This role can be either hybrid/office-based in Sheffield, or fully remote. There will be occasional travel for client visits.
Key responsibilities:
- Build strong relationships with new clients, acting as their primary point of contact throughout the onboarding process. Ensure a seamless transition and handover from the sales team upon instruction and to the account management team upon completion of onboarding.
- Conduct thorough onboarding sessions for new clients, covering platform features, best practices, and key performance indicators (KPIs); guiding clients through dashboard walkthroughs, ensuring they understand how to navigate the platform effectively.
- Design and deliver comprehensive training programs to equip clients with the knowledge and skills to succeed, ensuring that new clients’ staff members are fully comfortable in their role promoting the benefits of UniHomes to tenants at viewings and tenancy sign-ups.
- Develop and implement a standardised onboarding process, including checklists, templates, and training materials incorporating a mix of self-paced learning modules and instructor-led sessions to be delivered remotely.
- Collaborate with the Marketing team to develop engaging onboarding materials and develop and maintain a comprehensive resource centre, including FAQs, tutorials, video walk-throughs and best practice guides.
- Develop and administer assessments to measure knowledge retention and identify areas for improvement.
- Provide ongoing support and training to existing clients, including top-up sessions and refresher courses.
- Monitor client performance and provide guidance and support to help them achieve their goals.
- Monitor client engagement, usage, and satisfaction metrics to measure onboarding success, identify areas for improvement and enhance the onboarding process.
- Continuously refine and improve the onboarding process based on data-driven insights and customer feedback.
- Collaborate with and provide feedback to product teams on platform features and usability to improve the client experience.
Skills and experience:
- Proven experience in software training and implementation/client integration in a B2B/Software/SaaS/PropTech environment.
- Strong interpersonal and communication skills and a consultative approach, with the ability to build rapport and influence others.
- Excellent organisational and time management skills.
- A passion for technology and a keen eye for detail.
- A self-starter with a positive attitude and a can-do approach.
- Experience with CRM systems (e.g., Salesforce) is preferred.
- An understanding of the student lettings landscape and market would be advantageous.
About us:
At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.
We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.
Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification.
Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.
If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living.
We are a team driven and united by our core values:
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
What do you get when you work here?
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.
Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.
When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events.
