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Who We Are:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.
Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.
We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
To learn more about our businesses and products, visit www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
- Seek Excellence.
- Be Selective To Be Effective.
- Be Highly Aligned, Loosely Coupled.
- Disagree Transparently.
- Encourage Independent Decision-Making.
- Build Dream Teams.
Who You Are:
Galaxy Digital is looking for a Client Onboarding Analyst to play an active role in the client onboarding process from start to finish. The ideal candidate is a results-driven, innovative thinker who can adapt quickly. The candidate should have prior work experience in financial services, an understanding of Customer Due Diligence/ AML/KYC requirements and a deep interest in working in and learning about the crypto ecosystem. This role will be based in London and will support our EMEA Sales team during London business hours with APAC and USA region overlap where necessary.
What You’ll Do:
- Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process
- Assist the EMEA sales teams with Onboarding related requests during London business hours
- Ensure we follow FCA requirements for client onboarding where applicable and work closely with Compliance to escalate any issues
- Manage priority items received from multiple teams across various locations
- Connect with teams locally and across regions to facilitate knowledge sharing
- Contribute to enhancing the features and functionality of the Client Onboarding portal
- Ad-hoc onboarding tasks such as DDQ requests, onboarding transitions across Galaxy entities and tracking KPIs
What We’re Looking For:
- Bachelor's degree or equivalent preferred
- Onboarding/AML/KYC experience from an institutional perspective
- 2-3 years of client onboarding experience
- Familiarity with FCA requirements pertaining to client onboarding
Bonus Points:
- Experience working at a financial institution in a client onboarding capacity (Operations, Client Service, or Implementation)
- German or French language skills
- Interest and familiarity with crypto
What We Offer:
- Competitive base salary and discretionary bonus
- Company-paid health and protective benefits for employees and their eligible dependents
- Free virtual coaching and counseling sessions
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups
*Benefits may vary depending on location.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact [email protected].
