Client Manager

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

iProspect is an important part of our world-class offering - a global digital-first end-to-end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

We’re hiring for a Client Manager to join our team in London working with a Luxury & Fashion client.

Purpose of the Role

As Client Manager you’ll join the iProspect Global Team responsible for one of our international Luxury & Fashion clients. You’ll work closely with the client in coordinating and planning cross market and cross channel campaigns.

You’ll support the Global Brand Lead in defining the media strategy and media principles, owning and leading the media planning through coordinating central and local teams to provide an integrated media response, project managing the Go Live of the campaign, gathering and analysing the performance of the campaign for learnings and constant improvement. You’ll oversee all aspects of online & offline planning and buying (Brand and Performance), across all markets, including China and the US.

Key Responsibilities

• Work closely with the central channel & market teams across all operational demands and coordinate briefing, response to brief, campaign monitoring and reporting of all media activities for our clients (Brand & Performance).
• Coordinate and monitor all client requests (internal and external, central and local).
• Transform direction of media planning into a fully-fledged media plan, including tactics, expert coordination, local market coordination, quality check, challenge of responses.
• Support account team in account processes including finance and billing. Ensure all invoicing is accurate and always up to date.
• Nurture relationships with key media owners to be informed and up to date on relevant opportunities worldwide and with developments in the industry, new insight sources, and strategic/planning approaches.

Qualifications + Skills

• Solid experience in end to end Media Planning and Activation for brand and performance campaigns across multiple channels, both on and offline.
• Demonstrate an understanding of media planning metrics and how each media channel works, ability to read a media plan and actualized campaign performances, with the ability to turn these into actionable media planning opportunities.
• Experience working with and coordinating international teams and markets with strong communication and collaboration skills.
• Ability to manage projects from end to end with rigor, organization and autonomy with a high attention to detail.
• Problem solving & pro-active mindset to be forward thinking and identify new workstreams and solutions.
• Luxury experience or interest in the Luxury/Fashion industry is a plus

What we offer

• This is a permanent role.
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

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