Client Liaison

The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby’s London. We are seeking a poised and professional Client Liaison to join our front of house team at Sotheby’s New Bond Street in London. As the first point of contact for clients, visitors, and guests, the Client Liaison plays a vital role in upholding the Sotheby’s standard of excellence, ensuring a welcoming and seamless experience from the moment they enter the building.

This is a full-time position working 40hrs per week Monday to Friday

KEY RESPONSIBILITIES:

• Greet and direct clients, visitors, and staff with warmth, professionalism and discretion.
• Manage incoming calls, emails, and general inquiries, providing information or directing them appropriately.
• Assist clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations, names and titles of Sotheby’s senior management and executive officers.
• Performing Valuations desk research, liaising with relevant Specialist, or providing alternative referrals
• Handling, unpacking and labelling incoming property according to training and established procedures
• Maintain fluid operation of Sotheby’s front of house spaces ensuring they reflect Sotheby’s brand and client experience standards.
• Coordinate visitor access, including security protocols and visitor registration.
• Support London auctions by processing and executing in-person paddle and bid registrations, operating Sotheby's online bidding platform, and providing back-office/Bids support where needed.
• Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients.
• Support administrative tasks for the team inclusive of organising auction calendar invites, coordinating office supply orders, updating daily reference materials and reports.
• Responsible for exhibition-related activities including: knowledge of department experts, sale highlights and lot locations; creation of new client accounts
• Coordinate with Specialist and Non-Specialist departments to ensure that clients’ needs are met
• Proactively address client concerns and issues as appropriate and take ownership of solving the clients’ issue
• Contribute to new Client Experience initiatives and trainings as directed by manager
• Providing Cashiers desk support as necessary
• Occasionally supporting Cloakroom as necessary
• Participate in ad hoc projects as needed
• Must adhere to required front of house attire during all working hours
• Must be available to work onsite, with a projected schedule of Monday to Friday. Available to work early mornings, evenings, and weekends as necessary.

QUALIFICATIONS:

• Superior interpersonal and communication skills with a pleasant client service-oriented attitude
• Proven experience employing problem solving skills when dealing with internal and external clients
• Team player with a positive working rapport with colleagues
• Educated to degree level (or equivalent)
• Calm demeanor with an ability to multi-task in a high traffic environment
• Process driven, logical thinker
• Strong comfort with Microsoft Office & Google Suite - prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems is preferable
• General knowledge of art history and art market preferred
• Previous experience in a client service driven industry
• Foreign language(s) a plus