Client Growth Relationship Manager

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Salary Range

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Job Description Summary

Job Description

JOB TITLE: Client Growth Relationship Manager

SALARY: £51,777- £57,530

LOCATION: Basildon or Leeds

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Do you have relationship management and telesales experience within the financial services?

What about knowledge of card acquiring, payments, and data solutions?

We're looking for a dynamic Client Growth Relationship Manager to join our Basildon and Leeds offices. As a key member of Cardnet’s Growth Team, you'll play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals.

About this opportunity

Our Client Relationship Managers proactively call existing merchants from their own portfolio set and provide ad-hoc support to the Client Growth Associates with inbound customer calls - for example, those that require a review of existing rates or are attempting to close their account. They then position a new contract and enhance solutions. The quality of the conversations will be elevated and broadened to include demonstrating a strong understanding of customer needs and difficulties, and thus the ability to respond to this; and position both price and wider solution offerings to help drive dedication and build broader sustainable relationships.

In addition, you'll be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points. This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs. You'll need to use the data to help understand why customers attrite and work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment.

• Proactive contact with your own portfolio of existing customers and review their accounts to retain business for future growth.

• Understanding and identifying customer needs, considering risks in order to recommend and present appropriate solutions.

• Explain and present factual information to customers in a structured, clear, confident, and concise way.

• Introduce solutions, where appropriate, through third-party companies, which are of mutual benefit to all parties to retain business.

• Identify cross-sale opportunities on behalf of other areas of the Group to maximise revenues.

• Deliver agreed repeatable and non-repeatable income revenue targets, generating income from additional terminal sales/upgrades, and selling new products to existing customers, cross-selling.

• Make sound commercial judgements in order to fully maximise opportunities and retain the client base/back book.

• Completion of online processes, via automated boarding tools, and all associated paperwork in an accurate, timely manner, ensuring customer service and meeting customer needs is of the highest standard at all times.

Why Lloyds Banking Group ?

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the constantly evolving needs of our 26 million customers. We’re growing with purpose. Join us on our journey and can too…

What you’ll need:

• Experience of working in a sales/financial services environment where financial objectives have been set.

• Evidence of objection handling in regards to price and product and overcoming these objections.

• Good working knowledge of Word, Excel, and Outlook essential

• Excellent written and verbal communication skills, particularly possessing a professional telephone manner.

• Ability to meet targets and multitask.

And any experience of these would be really useful:

• Knowledge of Merchant Services

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days holiday, with bank holidays on top

• A range of wellbeing initiatives (including private Medical) and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.