Client Growth Associate - Basildon or Leeds

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We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

• JOB TITLE: Client Growth Associate
• SALARY: £29,460
• LOCATION(S): Basildon or Leeds
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

The Cardnet Growth team is responsible for preventing customer attrition and identifying additional client needs to support our existing customer base.

Are you an enthusiastic and hardworking individual with a passion for helping businesses grow?

We are looking for dynamic Client Growth Associate to join our Basildon or Leeds office.

As a key member of Cardnet’s Growth Team, you’ll:

• Play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals.
• Predominantly support the inbound line reacting to when a customer calls in supporting those that require a review of existing rates or are attempting to close their account. When the demand needs you’ll also support proactively calling existing merchants to review and then when required position a new contract and enhance solutions.
• Be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points. This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs.
• Work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Proven experience in a client-facing role, preferably within a growth or business development team
• Strong communication and interpersonal skills to effectively engage with clients
• Ability to understand and address client needs with tailored solutions
• Excellent organizational skills and attention to detail
• A proactive and results-driven attitude with a commitment to exceptional customer service
• A good understanding of merchant services, which will enable you to provide exceptional support and insights to our client

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

•24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.