Job Description:
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.
Carat, an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.
Purpose of the Role
Reporting into the Client Partner, this is a key leadership role responsible for the running of the consumer tech line of business. The role leads end‑to‑end media planning across UK and EMEA with a strong digital focus, managing stakeholders and aligning work with both local and Global teams. The Client Director sets the account’s strategic direction, translates client priorities into clear plans, stays ahead of tech and AI developments, and ensures strong delivery, high satisfaction, and profitability while working closely with investment and analytics teams.
Key Responsibilities
Leadership & Oversight: Oversee all Consumer workstreams, ensuring high‑quality delivery, clear stakeholder management, and effective mobilisation of Dentsu resources.
Client Service & Relationships: Deliver outstanding client service, define the contact strategy with senior leads, act as a trusted advisor, and support the client’s business development priorities.
Performance, Quality & Financial Management: Monitor delivery performance, quality of work, TRR and profitability; ensure accurate forecasting and financial processes with clear resolution plans when needed.
Strategic Planning & Decision Making: Lead planning across markets, audiences, and channels using data, insight, and market context; challenge assumptions and maximise business impact.
Scenario Planning & Recommendations: Drive proactive scenario planning budget, channel mix, contingencies
People, Partners & Growth: Develop direct reports with clear objectives, build strong supplier partnerships, support agency new business, and manage day‑to‑day resourcing and prioritisation.
Person Specification
Stakeholder & Team Collaboration: Engages effectively with internal teams, specialists, senior stakeholders, and direct reports to drive seamless delivery.
External Relationship Building: Builds strong, productive relationships with media owners and strategic partners to enhance planning and execution.
Emotional Intelligence & Client Insight: Anticipates client needs, resolves concerns quickly, and acts as a trusted “client whisperer” with strong EQ.
Business & Category Expertise: Demonstrates deep understanding of Dentsu and Microsoft’s business, reflected clearly in planning, strategy, and recommendations.
Advanced Planning & Scenario Capability: Connects business objectives to audience insight and channel roles, presenting clear, measurable plans and leading multi‑market scenario planning and trade‑off decisions.
Experience & Media Expertise: Extensive media experience including team leadership, multistakeholder management, and expertise across all channels with strong digital focus.
What we offer
This is a permanent role
The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.
As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.
Inclusion and Diversity
At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [email protected], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
#LI-Hybrid
#LI-CARAT
Location:
LondonBrand:
CaratTime Type:
Full timeContract Type:
PermanentTop Skills
dentsu London, England Office
10 Triton Street, Regents Place, London, United Kingdom, NW1 3BF
