Client Director - London, Bristol or Chichester
We are seeking a talented Client Director to join our UK Corporate Consulting Team at Mercer Marsh Benefits (MMB). This role will be based in our London, Bristol, or Chichester office. This is a hybrid role that has a requirement of working at least three days a week in the office.
In this role you will have the opportunity to work with an impressive client portfolio, become part of a truly global organisation that prioritises your career development and growth and you will also be part of a collaborative culture, joining a fantastic team of professionals who are passionate about what they do and support each other in achieving success.
We will count on you to:
The Client Director is a senior role responsible for managing and growing strategic client relationships within Mercer Marsh Benefits. This role acts as the primary point of contact for key clients, ensuring the delivery of exceptional service and innovative benefits solutions that align with client objectives. The Client Director leads cross-functional client teams to drive client satisfaction, business development, and long-term partnership success.
Develop and maintain strong, trusted relationships with senior client stakeholders
Lead the client teams in delivery of comprehensive benefits consulting and advisory services, ensuring alignment with client goals and regulatory requirements
Identify opportunities for business growth and innovation within existing client accounts
Collaborate with internal teams including consulting, advisory, operations, and technology to deliver integrated solutions
Oversee contract negotiations, service level agreements, and performance metrics
Provide strategic insights and thought leadership on market trends, regulatory changes, and emerging benefits practices
Manage client escalations and resolve complex issues promptly and effectively.
Represent Mercer Marsh Benefits at industry events and client meetings to enhance brand reputation
What you need to have:
Advanced client relationship management and stakeholder engagement skills.
Deep knowledge of employee benefits, health and wellness plans, and retirement solutions
Excellent commercial acumen and business development capabilities
Strategic thinking with the ability to translate client needs into actionable solutions
Effective communication and presentation skills
Ability to manage multiple priorities and complex projects
Proficiency in data analysis and benefits technology platforms is advantageous
What makes you stand out:
Client-centric mindset with a commitment to delivering exceptional service
Collaborative and inclusive leadership style
Proactive and solution-oriented approach
Integrity and professionalism in all interactions
Adaptability and resilience in a dynamic environment
Continuous learning and development focus
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
